**Position Summary:**
The Account Associate at Credit Management Services, Inc. is responsible for contacting consumers and utilizing skip tracing techniques to locate consumer assets for debt collection purposes.
**Benefits**
- Comprehensive benefits package, including $50,000 in paid life insurance
- Participation in a matching 401K program
- Recognitions for employee achievements and incentives
- Ongoing opportunities for training and professional development
**Salary**
- Up to $17/hour based on experience, plus commissions and bonuses
- Opportunity to enhance annual earnings with a quarterly review program your first year
**Essential Duties and Responsibilities:**
- Utilize various skip tracing techniques to locate the correct parties
- Overcome stalls and objections and propose sources for debt payment
- Conduct verbal skip tracing procedures for non-right party contacts, including obtaining home address, home telephone number, and place of employment
- Follow scripted procedures when contacting the right party, identifying the consumer, the company, and requesting payment on the account
- Update customer records with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
- Perform other duties as assigned
**Qualifications:**
To succeed in this role, an individual must be able to perform each essential duty effectively. The following requirements represent the necessary knowledge, skills, and abilities for an Account Associate role. Reasonable accommodations can be made for individuals with disabilities.
**Education and/or Experience:**
- High School Diploma or Equivalent
- Call Center experience is desired
**Communication/Teamwork Skills:**
- Excellent communication skills
- Positive attitude
- Goal-oriented mindset
- Ability to work in a team environment
- Customer service skills
**Technology Skills:**
- Proficiency in computer and phone usage
**Work Environment:**
The Account Associate will work in a temperature-controlled office environment, primarily seated at a desk during scheduled hours. The role involves making telephone calls, typing on a standard keyboard, and interacting with computer resources.
Credit Management Services, Inc. is an equal opportunity employer and prohibits workplace harassment based on various factors.
Skills Required
- High School Diploma or Equivalent
- Call Center experience
What We Do
In business since 1926, Credit Management is a progressive collection agency that is continuously evolving ahead of its competition. We take pride in developing every employee, so they not only build a career, but also achieve their professional goals. Whether you work at our corporate office in Grand Island, NE, or one of our satellite offices in Lincoln or Kearney, NE, a career at Credit Management will be both challenging and rewarding for bright, innovative, and hardworking individuals. We believe it is what we do together that sets us apart in our industry. So come join our team of passionate, talented individuals who are fiercely devoted to our mission – to recover the highest percentage of our client’s bad debt while providing our best customer service, education, and community responsibility.
