Account Associate, Renewals

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• You will maximise customer retention rates through inside sales techniques over the phone and email
• You will look after a high-volume of sales opportunities through different platforms and products in the South East Asia market
• You will manage renewals across differing engagement models (enterprise subscription renewal outreach, proactive cloud migration outreach, proactive expansion outreach)
• You are going to increase customer awareness of Atlassian's product portfolio to find opportunities for platform migrations and up-selling during the renewals cycle
• You will maintain an understanding of product updates and new offerings and articulate those improvements to customers as you build customer relationships throughout the renewal lifecycle

Your background:

• Enterprise software renewals sales, account management and customer success
• You have the skills to understand technology and promote a value proposition to customers
• Sales opportunity pipeline management and forecasting using CRM software
• Engage customers with a consultative, solution-oriented approach in discovering new opportunities
• Collaboration with internal and external parties to reduce churn and expand customer base
• Upsell and cross-sell products, or renew customers in the SaaS industry
• You have used Salesforce.com or other CRM tools

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .