Canadian Bank Note Company (CBN) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle information, excise control, currency, lotteries and charitable gaming.
Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We seek long-term relationships with our employees and offer a competitive compensation package that includes health, medical and life insurance benefits and a defined contribution pension plan with company matching.
Job DescriptionInternal Job Title: Account Associate
Job Type: Permanent, Full-Time
Job Location: 18 Auriga Drive, Ottawa, ON
Work Model: Hybrid
Job Status: Existing Vacancy
Position Summary
As an Account Associate in our International Business Development team, you will support our Caribbean based business development activities in an administrative capacity, providing contract oversight and looking after the day-to-day requirements of you assigned customer accounts while also executing process related activities that support existing customers and enable the pursuit of new business.
Please note: This is an entry level position within CBN's Business Development group.
Responsibilities
- Customer Relationship Management
- Build strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required.
- Manage the sales inquiry, design brief, sales order, and delivery request processes for your assigned customers.
- Contract and Deliverable Management
- Maintain a tracking spreadsheet for all contract deliverables, monitor deliverable fulfillment, and accurately invoice customers against key deliverables and provide regular status reports.
- Inventory and Production Monitoring
- Monitor inventory levels, production, and delivery requirements to ensure that delivery schedules are on-track and pro-actively communicate any potential issues to the team.
- Business Development Support
- Participate in and contribute to monthly sales forecast reviews.
- Support new business pursuits by assisting with request for proposal (RFP) preparation, assembly, and delivery and monitor progress on relevant projects and change requests.
- Maintain business development directories and ensure they are up to date with all relevant contract, commercial, and financial information.
- Various other duties and responsibilities
Mandatory Requirements
- Legally eligible to work in Canada
- Fluency in English (speak, read, write)
- Able to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) security clearance
- Ability to travel internationally approx. 2-6 weeks/year
Minimum Qualifications
- College diploma in Business Administration (or related field) or equivalent additional years of relevant work experience
- Proficiency in MS O365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint)
- Interpersonal skills
- Organization/time management skills
- Self-directed
- Adaptable
Preferred Qualifications
- Bachelor's degree in Business Administration (or related field)
- Fluency in French (speak, read, write)
- Professional work experience in sales, marketing, customer service or administrative capacity
Equal Opportunity Statement
Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals.
We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation at any stage of the hiring process, please contact us at [email protected] so that appropriate arrangements can be made.
AI Use in Recruitment Statement
As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws.
We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes.
If you have questions or concerns about how AI is used in our hiring process, please contact us at [email protected] .
Skills Required
- Legally eligible to work in Canada
- Fluent English speaking, reading, and writing skills
- Able to obtain and maintain Government of Canada Secret Level II security clearance
- Ability to travel internationally approximately 2 to 6 weeks per year
- College diploma in Business Administration or a related field, or equivalent additional relevant work experience
- Proficiency in Microsoft 365, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint
- Interpersonal skills
- Organization and time-management skills
- Self-directed work style
- Adaptability
- Bachelor’s degree in Business Administration or a related field
- Fluent French speaking, reading, and writing skills
- Professional experience in sales, marketing, customer service, or administration
What We Do
Originally established in 1897 to supply security printed products to the Government of Canada, Canadian Bank Note Company, Limited (CBN) continues to provide goods and services in Canada including: currency; passports and ePassports; driver license and identification cards; biometric solutions; postage stamps; permanent resident cards; visas; and vital statistics documents. Over the last twenty years, CBN has developed a core competency in software development and systems integration. We employ hundreds of technologists in the development and deployment of highly complex, secure identification solutions. These solutions have been proven in many successful deployments globally within the identity management and travel application market segments. Our team of highly specialized and experienced technology personnel is backed by equally talented support resources and an organization dedicated to client satisfaction. CBN's vision is to make the world a safer place in which to live and do business in by being the technological leader in the supply of solutions aimed at preventing the fraud associated with issuing and using secure documents and related systems
