Job Classification:
Sales - SalesFor over 100 years, Prudential’s diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services. We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.
Prudential Retirement Strategies is an industry leader in the Stable Value, Pension Risk Transfer, Structured Settlements, and Retail Annuities businesses. The Structured Settlements business delivers financial security to personal injury claimants and their families through long term financial arrangements that provide financial wellness at a time of uncertainty in their lives. We are an industry leader in this space because of our financial strength and focus on our long-term commitments to our customers.
The role
Prudential’s Structured Settlements Business is seeking a Relationship Management Support Associate. The Relationship Management Support Associate, as a member of the Onboarding and Administration Team, will report to the Manager, Onboarding and Administration. The Relationship Management Support Associate is an entry level position responsible for performing various operational activities, including but not limited to, new sale set up, processing client requests, and contract delivery. The individual in this role will work closely with the Relationship Management, Onboarding, and Advanced Underwriting Teams within Structured Settlements, and our internal and external partners. The position will be a hybrid role based in Newark, NJ.
Primary responsibilities include
Meet or exceed Service Level Agreements for processing customer requests including medical requests, document attachment, new sale set up, and contract mailings
Monitor a shared mailbox to ensure timely resolution of client requests/inquiries
Ensure timely upload of contracts to the Structured Settlements website
Manage applicable spreadsheets and prepare metrics to ensure proper processing of work
Answer and resolve incoming emails and calls from external distribution channel
Process Post Issuance Changes as needed
Your Expertise
What you’ll need to succeed:
Bachelor's Degree, open to recent graduates
Possess excellent attention to detail
Ability to work as part of a team, but also requires the ability to work independently and provide timely results
Self-motivated with a positive ‘can-do’ attitude
Strong Interpersonal skills, both written and verbal
Strong time management skills
Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, One note)
Flexibility to work overtime based on work volumes and business needs
#LI-MG1
What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $45,700.00 to $75,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email [email protected].
If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.
Skills Required
- Bachelor's Degree, open to recent graduates
- Excellent attention to detail
- Ability to work as part of a team and independently
- Self-motivated with a positive attitude
- Strong interpersonal skills, both written and verbal
- Strong time management skills
- Proficient with Microsoft Office (MSWord, Excel, PowerPoint, Outlook, SharePoint, OneNote)
- Flexibility to work overtime based on work volumes and business needs
PGIM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PGIM and has not been reviewed or approved by PGIM.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options, complemented by behavioral health programs and wellness reimbursements. On-site fitness centers and health coaching further support physical and mental well-being.
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Retirement Support — Retirement programs feature a 401(k) with company match and a company-funded pension, with access to an employee stock purchase program. Student loan repayment assistance and savings plans add to long-term financial support.
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Wellbeing & Lifestyle Benefits — Work-life balance is reinforced by flexible/hybrid work options, paid holidays and sick allowances, and amenities like gym access, free parking, and an affordable cafeteria in some locations. Tuition reimbursement, commuter benefits, and broad work/life resources extend lifestyle support.
PGIM Insights
What We Do
PGIM, the investment management business of Prudential Financial, Inc.* is a multi-manager that delivers industry-leading strategies and solutions to clients. Each business maintains its own investment process and culture, allowing for a singular focus on delivering investment returns for clients. The PGIM businesses offer investors a wide range of investment strategies across asset classes and geographies, including public equities, public and private fixed income, commercial mortgages and real estate. Clients of PGIM can rely on superior long-term performance, risk management expertise and innovative products to help them realize a wide range of business objectives. In addition, PGIM uses its collective knowledge and business expertise to work with public, private and non-profit sector partners to create solutions that address critical social issues that have an enduring impact. *Prudential Financial, Inc. of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.
