About the Role
We're looking for experienced Account Associates to join our Customer Operations team. This role requires prior experience in EOR, contractor payments, or HR tech industry. You'll manage clients across payroll, contractor and EOR payments, billing, and post-onboarding support while working closely with internal teams and global partners.
ResponsibilitiesManage a portfolio of customer accounts, ensuring timely and accurate operational support.
Coordinate contractor and EOR onboarding, payroll, and offboarding activities.
Manage global contractor and EOR payment operations across multiple countries.
Support customers with payroll funding, invoices, payment timelines, and issue resolution.
Assist with stablecoin and traditional cross-border payment operations.
Act as the primary operational contact for assigned customers, ensuring a high-quality customer experience.
Partner with Payroll, Payments, Product, Engineering, and Finance to resolve complex operational issues.
Identify opportunities to improve processes and contribute to SOPs and operational documentation.
Ensure operational SLAs and compliance requirements are consistently met.
2–4 years of experience in the global payroll, Employer of Record (EOR), contractor payments, or HR technology industry (required).
Experience managing global contractor and EOR payroll operations.
Knowledge of international payment methods, including stablecoin payment workflows.
Experience with cross-border payroll funding, invoicing, and payment operations.
Strong customer-facing communication and relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Experience with global payroll or EOR platforms.
Familiarity with blockchain, crypto wallets, and stablecoin settlements.
Experience working with global employment compliance and cross-border workforce operations.
2–4 years in Global Payroll, EOR, Contractor Payments, or HR Tech
Customer-facing operational experience
Experience supporting global clients
Knowledge of stablecoin and international payment operations
Strong understanding of payroll and payment workflows
Skills Required
- 2-4 years of experience in the global payroll, Employer of Record (EOR), contractor payments, or HR technology industry
- Experience managing global contractor and EOR payroll operations
- Knowledge of international payment methods, including stablecoin payment workflows
- Experience with cross-border payroll funding, invoicing, and payment operations
- Strong customer-facing communication and relationship management skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Experience with global payroll or EOR platforms
- Familiarity with blockchain, crypto wallets, and stablecoin settlements
- Experience working with global employment compliance and cross-border workforce operations
What We Do
Niural is an AI-native platform that unifies global payroll, Professional Employer Organization (PEO), Employer of Record (EOR), and financial operations. It provides centralized control, advanced analytics, and automation to streamline HR operations, compliance, and benefits management for companies operating in over 150 countries.
