Account and Sourcing Specialist - Hong Kong (Remote)

Summary
The Account and Sourcing Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners. The position is intended to be a path to the Account Manager role.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn the client’s business and support Account Manager/Director(s) in meeting deliverables.
• Support and help prepare client communications, ranging from weekly WIP meetings.
• Become knowledgeable with API technology platforms for the Account Management department.
• Assist the Account Manager/Director(s) with day-to-day items.
• Maintain spreadsheets and update databases with information.
• Other job duties may be assigned when needed, based on the client’s or API’s needs.
• Salesforce – Enter contracts, audits.
• Salesforce – Task force/ projects/ audits not airline specific.
• Schedule acknowledgements.
• Over max caps.
• Relocations.
• Minutes at Account Management meetings.
• New hotel and GT training/ACES training.
• E-invoice training.
• Respond to all MCC complaints within SLA timelines.
• CrewCare reporting (SLA Management).
• MCC Implementation – collecting RFI’s and audits.
• Accounts Receivable & Airline Payment Assistance.
• Internal audits ACES, CrewCare, Salesforce, HotelExpress.
• Special projects
• Understand COA analysis.
• Support Ground Transportation Management.
• Out of office contact for Account Managers
• Set up site inspections for our clients.
• Competencies.
• Problem solving.
• Building Relationships.
• Strategic Thinking.
• Results Driven
• Customer Focus.
• Technical Capability.
• Communication Proficiency.

Required Skills, Education and Experience

• Minimum High School Diploma.
• At least 1 year of travel industry experience, working closely with airlines and/or hotels, is a must.
• Strong computer skills, with an emphasis on Microsoft Office products, especially Excel.
• Exceptional verbal and written communication skills.
• Customer service and client relationship skills.
• Flexible to work after hours based on business demands.
• Attention to detail and the ability to produce high-quality work are a must.
• Ability to understand and work with diverse cultures here and abroad.
• Organised self-starter who can effectively manage workload in a fast-paced atmosphere and be able to accomplish goals.
• Able to multitask and work well under strict deadlines in a fast-paced environment.
• Ability to positively present API in customer-facing situations.
• Ability to work with and understand diverse cultures here and abroad.
• An organised self-starter who can work proactively and independently.

Position Type and Expected Hours of Work
Full time, Monday through Friday, normal core business hours and as needed on nights and weekends unless otherwise specified. This is a hybrid role which requires working from the office 3 days per week (Tuesday -Thursday), WFH optional on Monday and Fridays.

Supervisory Responsibility
None

Travel Requirements
This position may require travel from time to time within APAC region.