Accommodation Specialist

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role is the primary point of contact for employees seeking job accommodations related to qualifying disabilities, guiding them through requests ranging from simple to complex while ensuring a smooth, supportive experience. It involves assessing and triaging accommodation needs, developing recommendations for employer approval, and consulting with employers on options, processes, correspondence, and issue resolution, including participation in status meetings. Success in this position requires exceptional communication and organizational skills, strong attention to detail, the ability to prioritize in a fast‑paced environment, and the analytical, critical‑thinking, and customer‑service focus expected at The Standard.

Key Responsibilities:

• ADA Acumen: Provide subject matter expertise by demonstrating a high level of understanding of the ADAAA law and guidelines established by the EEOC, articulating the purpose of the ADA and provide an overview of the law for employees and employers.

• Case Management: Provide expert and timely case mgmt. for ADA claims using a strong understanding of ADA case management processes and guidelines for cases of simple to moderate complexity.

• Employee Interaction:  Fosters trust and rapport with employees through case mgmt. with the intention to create accommodation options to support employees’ return to work or stay at work.

• Employer Interaction:  Provide account management and subject matter expertise to employers for ADA claims needs, offering guidance on ADA laws, claims processes, systems, case reviews, process questions, or other customer service issues.

Skills and Background You’ll Need

• Education:  Bachelor’s degree in business, science, or related field; or equivalent work experience in human resources, leave management or benefit management

• Experience:  2+ years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.

• Preferred professional licensure or certification:  PHR, CPDM, ADA certification. 

• Proven track record of being successful with providing support and guidance to employees and employers as it relates to accommodations.

Key Behaviors of a Successful Candidate

• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.

• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.

• Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

• Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness, and innovation.

• Winning Together:  Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives, and pushing to bring the best ideas forward.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.