Accommodation Coordinator
Location: Enfield
Salary up to £29,812.57 per annum
Contract: Full time – 2 year FTC
Hours: 40hrs per week, Monday to Friday
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role:
As an Accommodation Coordinator the main role will be working as part of the initial accommodation team. Responsible for allocating bed spaces to service users quickly to minimise loss of income. This will include relocating service users to another property or finding new properties for new service users to move into. Keeping safeguarding and Service User experience at the heart of the service will be key to succeeding in this role. Ensure all Service User notifications are processed accurately and efficiently to match the Service User to a bedspace. An important part of the role is to work closely with regional teams and transport team throughout the whole service user process.
Key Responsibilities:
- Manage service users’ data accurately and securely.
- Oversee and respond to incoming emails in a timely manner.
- Allocate bedspaces promptly to service users to minimise income loss.
- Relocate service users or identify suitable properties for new placements.
- Prioritise safeguarding and ensure a high-quality service user experience in all accommodation decisions.
- Process service user notifications accurately to ensure appropriate matches.
- Collaborate closely with regional teams and the transport team during the allocation process.
- Maintain clear communication and coordination across all departments.
- Support operational efficiency by managing property turnover and occupancy levels.
- Deliver excellent customer service, ensuring positive experiences for service users/clients and internal colleagues
- Confidently handle and make phone calls as part of daily coordination tasks.
Key Criteria:
- Proven administration experience, including managing records and coordinating processes.
- Strong customer service experience, ensuring positive interactions and outcomes.
- Proficient in Microsoft Office applications, including Excel; knowledge of VLOOKUPs, duplicate checks, and touch typing is an advantage.
- Excellent communication skills, with the ability to interact effectively at all levels, including local authorities, senior managers, and police.
- Demonstrated problem-solving experience, with the ability to address challenges efficiently and effectively.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Vehicle and Fuel Card
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Apply below or to discuss your application further; contact:
Beth Dunford ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Skills Required
- Proven administration experience, including managing records and coordinating processes
- Strong customer service experience
- Proficiency in Microsoft Office applications, including Excel
- Knowledge of Excel VLOOKUPs, duplicate checks, and touch typing
- Excellent communication skills, including interaction with local authorities, senior managers, and police
- Problem-solving experience
- Entitlement to work in the UK
- Successful completion of background, identity, security clearance, and BPSS checks
Mears Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mears Group and has not been reviewed or approved by Mears Group.
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Leave & Time Off Breadth — 25 days’ holiday with the option to buy additional days, plus paid volunteering time, signal a comparatively generous time-off offering. Flexible working available in many roles further supports practical time-off and balance.
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Wellbeing & Lifestyle Benefits — Retail discounts, Cycle to Work, an employee assistance line, volunteering days, and company family events add tangible non-cash value. Access to training and UK‑recognised qualifications reinforces the broader wellbeing and development offering.
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Fair & Transparent Compensation — A stated commitment to pay at or above the Real Living Wage and the publication of pay-related reports indicate governance and baseline fairness focus. Independent snapshots also suggest many roles meet living‑wage thresholds.
Mears Group Insights
What We Do
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country
