All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Closing Date:
Type of Position:Professional Staff - Fiscal Affairs
Job Type:Regular
Work Shift:
Sponsorship Available:
Institution Name: University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].
Department:ICE | CORE PA ABC Team B
Department's Website:
Summary of Job Duties:The Appointment Business Center Supervisor facilitates the operations of assigned workflows including registration, call center, patient portals, on-line/e-requests, EPIC work queues, and physician referrals.
Qualifications:
Minimum Qualifications:
- Bachelor’s degree in Business or related field plus three (3) years of registration and/or billing experience or
- High School diploma/GED plus seven (7) years of registration and/or billing experience including three (3) years of experience in a healthcare environment required.
Preferred Qualifications:
- Bachelor's Degree in Business, Healthcare, or a related field
- Leadership or supervisory experience
- Call center experience
Additional Information:
Job Responsibilities:
- Supervises department staff by monitoring activities and productivity daily
- Takes appropriate action to insure staff consistently meets performance standards
- Establishes and maintains performance standards for productivity, quality, and compliance. Implements process improvement and reports results.
- Responsible for ensuring the team meets expectations for referral turnaround, call statistics, quality, and customer service.
- Provides detailed information to leadership for barriers to scheduling to help improve UAMS access.
- Works closely with ABC management to develop, implement, and maintain formalized training plans.
- Serves as the main contact for access-related patient complaints for assigned service line(s). Completes all research to resolve complaints, provides customer service recovery, and completes root cause analysis when required.
- Meets with service line(s)
- Conduct & attend staff meetings
- Participates in the orientation and/or training of new staff.
- Performs other duties as assigned
PHYSICAL REQUIREMENTS
Stand: Frequently
Sit: Continuously
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
Lift and carry weight: 25 lbs
Push and pull weight: 25 lbs
Use hands to touch, handle or feel: Frequently
Talk: Continuously
Hear: Continuously
Taste or smell: Occasionally
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Medical Facility Environment
Noise Level : Moderate
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact [email protected] for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking
Frequent Physical Activity:Grasping, Reaching, Standing, Walking
Occasional Physical Activity:Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping
Benefits Eligible:Yes
Skills Required
- Bachelor's degree in Business or related field plus three (3) years of registration and/or billing experience OR High School diploma/GED plus seven (7) years of registration and/or billing experience including three (3) years in a healthcare environment
- Proof of legal authority to work in the United States on the first day of employment
- Pre-employment screening: Annual TB screening, criminal background check, drug testing, and/or education verification
- List of three professional references (name, email, business title) and resume
- Bachelor's Degree in Business, Healthcare, or a related field
- Leadership or supervisory experience
- Call center experience
What We Do
The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of multiple campuses, divisions, and administrative units dedicated to serving Arkansas residents through education, research, and service.
