Access Program Analyst PSC

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Access Program Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Access Program Analyst, provides analytical and operations improvement support to the Manager of Access. This position facilitates data analysis, trends, supporting materials to lead improvement efforts in patient access to clinical services. The Business Analyst makes recommendations for improvement and participates in the implementation and ongoing monitoring of improvements pertaining to access strategies, improvements and goals.

Responsibilities:

• Gather data using interviews, document analysis, surveys, site visits, business process description, workflow analysis, EDW reporting, Epic reporting, etc.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding and recommendation
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Participate in new patient access goal development and implementation
• Utilize data sources and analyze trends in provider and practice level access, volume and utilization data
• Coordinate with regional partners to implement optimization tactics that drive master template changes, optimize new patient appointment availability and allow ease of scheduling
• Collaborate with Epic IT team to monitor and evaluate questionnaire and template change requests
• Establish ongoing meetings/touchpoints with Practice leadership to review access performance trends and identify opportunities.
• Serve as a resource to practice leadership and access division leadership for access data analytics and performance improvement.
• Utilize enterprise-wide requirements systems (EPIC, EDW, etc).
• Successfully manage and engage in multiple initiatives simultaneously.
• Work independently with users to define concepts and under direction of managers.
• Drive and challenge processes and operations assumptions of how they will successfully execute their plans.
• Serve as the conduit between IT, departmental leadership, and Access staff.
• Ability to create, monitor, and analyze data for forecasting projections, trend analysis, and decision-making purposes.
• Perform other duties as assigned by OC, Manager, and Director.

Required:

• Bachelor’s Degree or equivalent work experience
• Strong analytical and project management skills required

Preferred:

• Master’s Degree
• Exceptional interpersonal skills
• Demonstrated customer service skills.
• Excellent verbal and written communication skills.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.