At Franciscan, the Access Optimization Analyst reviews, analyzes, and evaluates information related to Access Optimization. In this role you will provide maintenance and auditing of providers' templates, schedules, scheduling instructions, and message management. You will also participate in process improvement initiatives by providing innovative ideas and solutions.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Act as the liaison between clinic managers and Epic Cadence and Ambulatory teams to ensure communication is accurate related to the requested change or provider build requests.
Acs as the liaison between the Contact Center and the clinic staff to ensure communication is standardized regarding scheduling changes and new scheduling guidelines.
Arranges for new provider schedule builds and termination of providers to assist with scheduling accuracy, decrease scheduling errors, and data accuracy.
Work with Epic Cadence/Radiant/Other teams to ensure providers or resources are assigned the correct visit types for their practice so reports and dashboards show accurate data.
Optimize the automation of provider changes form to clinic managers to increase ease of communication and accessibility.
QUALIFICATIONS
Preferred Bachelor's Degree Related field or equivalent combination of education or related experience
Preferred Associate's Degree Related field or equivalent combination of education or related experience
Required Diploma GED or high school diploma
2 years Working in a Healthcare Clinic Setting Required
2 years Experience with Epic Cadence, Radiant or Ambulatory modules required
Epic-Cadence - EPIC Certificate Preferred
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Skills Required
- Preferred Bachelor's Degree in Related Field or Equivalent Experience
- Preferred Associate's Degree in Related Field or Equivalent Experience
- Required Diploma GED or High School Diploma
- 2 years Working in a Healthcare Clinic Setting
- 2 years Experience with Epic Cadence, Radiant or Ambulatory Modules
- Epic-Cadence EPIC Certificate
Franciscan Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Franciscan Health and has not been reviewed or approved by Franciscan Health.
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Healthcare Strength — Benefits include medical, dental, and vision with broad network options, plus added savings when using system hospitals, labs, imaging, pharmacies, and physicians. Feedback suggests health coverage is solid, though not best-in-class.
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Retirement Support — An employer-funded retirement contribution is available alongside 403(b) and 457(b) options with defined eligibility and vesting. Feedback suggests this structure supports long-term savings across many roles.
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Leave & Time Off Breadth — PTO accrues with service and certain provider roles cite robust allotted time off and CME. Feedback suggests the presence of EAP and additional programs adds breadth to time-away support.
Franciscan Health Insights
What We Do
The Franciscan Alliance healthcare ministry began in Lafayette, Ind., in 1875. Today, Franciscan Alliance is one of the largest Catholic health care systems in the Midwest with 12 hospital campuses in Indiana and Illinois, approximately 20,000 employees and a number of nationally recognized Centers of Health Care Excellence. Hospitals include: Franciscan Health Crown Point, Franciscan Health Michigan City, Franciscan Health Crawfordsville, Franciscan Health Lafayette East, Franciscan Health Indianapolis, Franciscan Health Carmel, Franciscan Health Rensselaer, Franciscan Health Mooresville, Franciscan Health Hammond, Franciscan Health Dyer, Franciscan Health Munster and Franciscan Beacon Hospital in Indiana; and Franciscan Health Olympia Fields in Illinois. For more information, visit FranciscanHealth.org. With more than 850 primary and specialty care providers at over 260 locations in Indiana and Illinois, Franciscan Physician Network is one of the largest and most respected multi-specialty physician networks in the Midwest providing convenient, comprehensive care
