Department
OPS ITS - University Systems
About the Department
Job Summary
Responsibilities
- Leads team activities in supporting live systems and delivering new features and system enhancements.
- Oversees operational activities, including incident and request ticket management, resource allocations and assignments, and all service management efforts, such as change and release management.
- Manages the team’s delivery of key projects; develops project plans and reports milestone status to key stakeholders.
- Responsible for resource assignment and resource loading activities, and manages capacity building modeling used in determine bandwidth for new initiatives.
- Responsible for service management plans and compliance with IT Service Management policies and procedures.
- Provides vendor management including, but not limited to, ensuring SLA’s are met, invoice payments are processed, management of maintenance agreements and renewal processes, etc.
- Hires staff, including permanent, term, and contracting resources.
- Supervises team members, mentors staff, and prepares team members for roles with increased responsibility.
- Manages performance of staff including goal-setting, performance reviews, and professional development plans.
- Responsible for the continual improvement process management efforts, which includes, but may not be necessarily limited to reviewing the specifications and materials of other team members and providing feedback; applying a solid understanding of SDLC concepts while completing tasks; ensuring other team members follow agreed upon processes; developing templates and tools to enhance process management; owning the creation, facilitation, and follow-up of project meetings; providing counsel to the Director in areas of process improvement, request management, and prioritizations; and organizing and managing the documentation file structures.
- Staffs stakeholder meetings, and under the general direction of the Director, represents IT Services to key stakeholders.
- Builds partnerships with stakeholders, stewards, IT, and client colleagues to implement the application strategy.
- Participates in the defining of standards and processes, incorporating best practices where practical.
- Creates plans to translate business requirements into well-designed applications while balancing user and business needs, technical competencies, industry developments, and time constraints.
- Formulates and defines specifications for complex installations, maintenance, and upgrades. Identifies and analyzes performance and capacity issues.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
- Bachelor’s degree in information technology, computer science, business, or a related field.
Experience:
- 3+ years of experience in a project-oriented environment.
- 2+ years of enterprise application management and development environment.
- 5+ years supporting and managing ERP systems.
- Developing and supporting complex, multi-tiered systems.
- Background with academic information system projects.
- Serving multiple constituencies and sponsors.
- Managing software vendors and contract requirements.
- 2+ years of experience in a Research 1 university managing an integrated vendor supported systems.
Technical Skills or Knowledge:
- Prior experience with PeopleSoft Campus Solutions student information system.
- Knowledge of educational data standards and regulations.
Preferred Competencies
- Understanding the intricate technical concepts, components, and implementation of solutions.
- Proven ability to deal with multiple concurrent projects.
- Strong interest in group dynamics and team building.
Working Conditions
- Hybrid, onsite and remote as determined by responsibilities.
- Standard office environment.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- References Contact Information (3)(required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Skills Required
- College or university degree in a related field
- 7+ years of work experience in a related job discipline
- Resume or CV (must be uploaded)
- Cover letter (must be uploaded)
- References contact information (3) (must be provided)
- Bachelor's degree in information technology, computer science, business, or related field
- 3+ years experience in a project-oriented environment
- 2+ years enterprise application management and development environment experience
- 5+ years supporting and managing ERP systems
- Prior experience with PeopleSoft Campus Solutions student information system
- Knowledge of educational data standards and regulations
- Experience managing software vendors and contract requirements
- 2+ years experience in a Research 1 university managing integrated vendor supported systems
What We Do
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to rigorous inquiry and intellectual freedom draws pathbreaking scholars to our global campuses, where field-defining ideas are born that challenge and change the world. The University of Chicago has its main campus on Chicago's South Side and seven international campuses and centers throughout the world. Students can choose from 53 majors and 47 minors in the undergraduate College, with four divisions and seven professional schools for graduate study.
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