Academic Support Services Manager

Compensation Range:

Position Summary:

Hiring compensation range: $55,053.78 -  $60,559.15 depending on qualifications.

Job Summary:

Manages the Academic Success Center (tutoring center) at Hillsborough College, including daily operations, long-term planning, hiring, and budget oversight.

 Job Duties

• Oversees daily operations and long-term planning of the Academic Success Center at Hillsborough Community College.
• Supervises approximately 35 personnel, including full-time and part-time staff, providing leadership in staff hiring, onboarding, mentoring, performance evaluations, and work scheduling.
• Reviews and approves bi-weekly employee timecards, ensuring accuracy and compliance with college payroll procedures.
• Manages budget planning and monitoring for wages, supplies, and operational expenditures; ensures fiscal responsibility and alignment with college budgetary goals.
• Ensures high levels of direct student support through academic success services; resolves student concerns and promotes a supportive learning environment.
• Coordinates with faculty through class visits and other instructional support initiatives to enhance academic outcomes.
• Maintains effective working relationships with internal college departments such as Payroll, Purchasing, and Human Resources to support efficient Center operations.
• Develops and implements operational procedures and improvements aligned with institutional goals and best practices in academic support services.
• Collects and analyzes data regarding student usage and success to inform service enhancements and report on program effectiveness.
• Maintains compliance with college, state, and federal regulations, and ensures alignment with regional and national standards for academic support.
• Promotes and maintains a high standard of customer service to students, faculty, and staff in support of the college’s mission.
• Performs other duties as assigned in support of academic success services.

Minimum Requirements

The position requires at least a Master's degree and at least five years of prior-related work experience.

Preferred Qualifications

• Experience in higher education, particularly community college/two-year institutions.
• Experience tutoring or working in tutoring centers or working closely with students outside of the classroom..
• Experience supervising, particularly students and professional educators.
• Experience with budgeting and maintaining a budget.
• Strong team building and collaborative skills both internal to the department and working across multiple departments.

Closing Date: November 30, 2026. Applications must be submitted by November 29, 2026 at 11:59pm.

Hillsborough College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. 

All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. 

Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim.  Note:  Please upload your DD214 as an attachment as part of your application at the time of submission.  

The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.  

Hillsborough College participates in the US E-Verify program.

Apply Today to join our team