Academic Support Officer

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university.  You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Join Griffith’s Arts, Education and Law Group and provide high-quality academic administration that underpins great student and staff experiences.

The Academic Support Officer is responsible for providing administrative support, within a designated Program cluster, to ensure effective academic planning and administrative support in relation to course management.

This role works in collaboration with the Program Support Officers, to drive processes and administrative course support to Deputy Heads of School (Learning and Teaching), Program Directors and Advisors, Course Convenors, and academic staff.

As the Academic Support Officer, you will contribute to the overall business improvement initiatives and workplace practice changes in support of innovative and responsive academic administration for the success or our staff, our students, and the greater achievements of the University.

You’ll contribute to process improvements and service innovations that keep our operations responsive and compliant.

Within this role you will:

• Coordinate and manage administrative processes for course development, catalogue entries, course profiles and the timely provision of course information.
• Provide secretariat support and policy advice to committees, ensuring actions and decisions are communicated and implemented.
• Apply current University policies, practices and standards to deliver accurate advice and compliant outcomes.
• Contribute to business improvement initiatives and work practice changes.
• Support program and course review, including data collection and analysis of grade trends, course statistics and enhancement strategies.
• Contribute to student engagement and retention, across a variety of methods including face to face, emails, calls, etc.
• Be a member of a supportive, innovative and responsive academic administration team.

About you
The successful candidate will have an Associate Diploma with at least two years’ experience; or an equivalent combination of relevant work experience and/or education/training.

The ideal candidate will display a high level of professional mannerisms to students, colleagues, and academics staff alike. You will also have, but not limited to:

• The ability to problem solve and communicate solutions to the greater team.
• A high level of attention-to-detail with sound analytical skills.
• Proven ability to work independently or within a team environment.
• Demonstrated high-level organisational and administrative skills, including the ability to establish and maintain effective systems, processes and procedures and to prioritise competing demands and deadlines.

What we can offer
This is a fixed term (until April 2027), full-time position based at Griffith University Gold Coast or Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations.  Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full-time equivalent base salary for a HEW Level 5 is in the range $82,415 - $92,456 per annum + 17% superannuation. The total FTE package will be in the range $96,426 - $108,174 per annum.      

Why Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Health Safety and Wellbeing initiatives – on campus Gym facilities

How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the About you section above and the position description).
• Current curriculum vitae/resume including full contact details.
• Names and contact details of at least two professional referees (no contact will be made without your permission).

Applicants must have unrestricted working rights. Sponsorship is not available for this position.

Successful candidates may be subject to a criminal history check.

For further information specifically about this role, please contact Samantha Normoyle, Program Support Team Leader on [email protected]

For application and recruitment advice, please contact Theresa Burke, Talent Acquisition Partner at [email protected]

Closing date:  Sunday, 12 July 2026 at 11.59pm AEST. All applications must be submitted online.

Please allow at least 1 – 2 weeks from the closing date to expect an application update.