Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Job
Drive renewals across the LATAM region by ensuring customer satisfaction and high NPS through faculty and student engagement. Drive customer outcomes through usage, adoption, and strong implementation.
Responsibilities
Be the trusted partner for our customers, creating opportunities to improve educational outcomes by integrating our platforms into their daily practice (including train the trainer and end user sessions)
Build engagement plans for key accounts, partnering with customers on achieving agreed educational goals and driving usage tied to outcomes. Review plans for alignment during the year (e.g., midyear).
With existing customers, develop creative initiatives to strengthen satisfaction, increase usage, expand market presence, and build strategic relationships.
Monitor adoption metrics and proactively track usage to generate actionable customer insights and prevent risks.
Monitor the renewals pipeline and targets, partnering closely with Account Managers on key engagement actions to ensure successful renewals
Identify risks early and develop plans to strengthen satisfaction and usage in alignment with customer needs.
Identify upsell and cross-sell opportunities and collaborate with Account Managers to develop them
Lead onboarding and implementation
Demonstrated ability to work with a high level of autonomy and ownership, proactively managing priorities, decision-making, and deliverables in a fast-paced environment.
Strong results-oriented mindset with a high sense of accountability, consistently driving initiatives to completion while meeting business goals and performance expectations.
Proven experience in customer relationship management, building trusted partnerships with stakeholders and ensuring a high level of customer satisfaction and engagement.
Strategic and analytical thinking skills, with the ability to interpret data, generate insights, support decision-making, and translate business needs into actionable plans.
Collaborative and innovative profile, comfortable working cross-functionally and leveraging AI-driven tools and technologies to improve efficiency, processes, and business outcomes.
Fluency in both English and Spanish is required, as this role supports the LATAM region.
* This is a home based position based in either Rio de Janeiro or São Paulo.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Skills Required
- Fluency in English and Spanish
- Based in Rio de Janeiro or Sao Paulo (home-based)
- Proven experience in customer relationship management and building trusted partnerships
- Experience driving renewals, adoption, onboarding and implementation
- Strategic and analytical thinking; ability to interpret data and generate actionable insights
- Ability to work with high autonomy, ownership, and manage priorities in a fast-paced environment
- Comfortable working cross-functionally and leveraging AI-driven tools to improve processes
- Experience supporting the LATAM region or working with LATAM academic customers
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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