Job Title: Academic Success Manager
Location: Poland, home based
This role requires regular travel (50%) and you must have a driving license.
Language Requirement: Fluency in French and English is mandatory
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
About the Role
As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions.
Responsibilities
Driving demand for Elsevier e-solutions and content to the health market in France and selected French-speaking countries;
Generating opportunities for e-solutions and collaboratively work with institutional sales team to lead to conversions of opportunities;
Identifying key decision makers and positioning solutions appropriately. Your efforts with faculty will naturally create advocacy for Elsevier, our products, and solutions;
Managing onboarding and implementation of Education e-solutions into institutions particularly key faculty, students, librarians;
Supporting usage through face to face and online training sessions to maintain the healthy use of e-solutions. Scheduling and conducting product presentations;
Capturing customer experience feedback and share with Content, Marketing, Product and Sales teams through instructed tools and processes.
Requirements
Able to work as a team player and to effectively collaborate within a matrix organization;
Be a great communicator with engaging presentation skills and enthusiasm for sharing your work with a multidisciplinary team;
Have good experience in a customer-facing role gained in an academic/education, content, or software organization;
Be able to build rapport & credibility quickly at all levels, with a wide variety of customers and colleagues;
Demonstrate knowledge of educational institution structures and decision-making processes;
Demonstrate native or near-native fluency in French and a good command of English, as well as the ability to speak and write in an engaging manner;
Be open to travel (50%) and have a driving license.
Work in a Way that Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
If performed in any of the following locations: Barcelona, Madrid, Home Based - Madrid, Home Based - Barcelona, the base pay range is €36,700 - €61,100. The total target cash range is €56,400 - €94,000. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. This job may be subject to a collective labor agreement in France. Please consult with the hiring team for further details. This job may be subject to a collective labor agreement in Spain. Please consult with the hiring team for further details.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Native or near-native fluency in French and good command of English
- Willingness and ability to travel up to 50%
- Valid driving license
- Experience in a customer-facing role in academic/education, content, or software organizations
- Knowledge of educational institution structures and decision-making processes
- Strong presentation, communication, and training skills (face-to-face and online)
- Ability to build rapport and credibility quickly with faculty, students, librarians, and decision makers
- Ability to work collaboratively within a matrix organization and as part of a team
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
