Academic Operations Associate

Position Overview

We're seeking an Academic Operations Associate who is committed to supporting students and faculty in our nationwide Campus degree programs. The Academic Operations Associate will play a pivotal role in the day-to-day operations of the academic department, ensuring efficient and effective student and faculty support, course scheduling, and academic programming. In this role, you’ll be instrumental in helping us grow, supporting our faculty network and degree programs that impact thousands of students nationwide.

You’ll work closely with program directors across all programs, as well as the Director of Curriculum and Assessment, contributing significantly to course scheduling, training, faculty management, and a key transition from Moodle to our proprietary LMS, Campuswire. This role involves program support, administrative tasks, and data management to enhance operational processes and support the college’s academic initiatives. You’ll report to our Academic Operations Manager and collaborate with the Academic Operations team to build the future of accessible and affordable education.

We're seeking an Academic Operations Associate who will play a key role in integrating our newly acquired Sacramento, CA campus into our innovative online learning model. This individual will be responsible for assisting Sacramento faculty with the transition to the Campus model, ensuring a smooth adoption of our proprietary LMS, Campuswire, and strategically aligning in-person and online curricula.

The Academic Operations Associate will work closely with program directors across all programs, as well as the Director of Curriculum and Assessment, contributing significantly to faculty training, curriculum integration, and process standardization. This role involves collaborating with in-person faculty in Sacramento, overseeing the transition from traditional classroom instruction to an interactive, technology-driven model, and ensuring seamless program operations across both campuses. You’ll report to our Academic Operations Manager and work with the Academic Operations team to build the future of accessible and affordable education.

What You'll Do

Administrative & Faculty Support:

• Assist with integrating the Sacramento campus into the New York-based online model, including course scheduling and setup.
• Provide administrative support for students and faculty.
• Maintain accurate records and assist with reporting.

Program Development:

• Support the training and onboarding of faculty onto Campuswire, our proprietary LMS.
• Coordinate projects related to aligning curricula and programs across both campuses.
• Assist in the execution of training and professional development programs for faculty.
• Support special projects and experiments to help increase our impact.

Operational Support:

• Oversee and manage course scheduling, working closely with program directors and the Director of Curriculum and Assessment.
• Monitor and address academic operational issues, identifying opportunities to improve current processes.
• Serve as a primary point of contact for faculty members, responding to inquiries and providing support related to technology, curriculum, and scheduling.
• Coordinate with other departments to address academic and operational needs.
• Play a leading role in transitioning the LMS from Moodle to Campuswire, including planning, implementation, and faculty training.

Faculty Management & Training:

• Play a central role in onboarding and managing faculty, ensuring they are trained and supported throughout their tenure.
• Facilitate faculty training programs, including those related to curriculum and assessment best practices.
• Support faculty evaluations and feedback processes in collaboration with program leadership.

Compliance and Records Management:

• Collect, enter, and maintain data for academic operations and registrar purposes.
• Support student data and records requests.
• Ensure systems are compliant with academic policies and procedures.
• Assist in compliance efforts by generating documentation and providing necessary training.

Travel Required:

• Regular travel to our Sacramento, CA campus as needed to ensure faculty training and program alignment.

About You

• Bachelor's degree or equivalent practical experience.
• 2-3 years of experience in operations, relationship management, and/or higher education administration.
• A natural people-person who thrives on working with others  and representing Campus with enthusiasm.
• Meticulous attention to detail, with the ability to grasp nuances and see the bigger picture.
• Highly organized and consistently seeking opportunities to improve processes.
• Eager to work as part of a dynamic, mission-driven team dedicated to transforming higher education for the better.

Location: New York City (NYC In-office Days: Tuesday, Wednesday, Thursday)

What You'll Get

A compensation package that includes a base salary ($70K - $75K) + equity grant 

• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• “Take what you need” PTO + several paid holidays
• In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Social events - happy hours, birthday celebrations, holiday parties, & more
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life