Under general supervision, responsible for providing support for IT processes and enhancements that heavily support operations, research and education technology. Supports both faculty and staff in day-to-day operations and provides maintenance, planning and implementation of best processes.
This position requires full-time on-site attendance - we will only consider candidates located in or around the Bexar County area.
Responsibilities- Completes several information technology related activities for assigned unit(s) including local area network management, website design and development, hardware and software installation and troubleshooting.
- Develops database applications using desktop database software programs.
- Develops queries and reports from desktop and institutional databases.
- Creates and maintains workflows; reviews workflows and makes improvements.
- Provides support to assigned customers; consults with customers on technology solutions to business processes; coordinates testing of new technologies.
- Serves as audio visual/computer service technician for seminars; maintains and trains users on wireless data projector system and teleconferencing equipment in departmental conference room.
- Performs all other duties as assigned.
PREFERRED:
- Provides technical support, administration, and ongoing maintenance for learning management systems (LMS), with particular emphasis on Canvas.
- Supports faculty and staff in the effective use of Canvas for course development, instructional delivery, assessment, communication, and other education technology needs.
- Computer Skills: Strong knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments.
- Language Skills: Ability to read and follow complex instructions, and to analyze and diagnose computer problems.
- Ability to write routine reports and correspondence.
- Ability to speak and interact with all levels of computer users.
- Attention to Detail: The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment.
- Professionalism in delegating assignments and follow-up on project completion and accuracy.
- Experience in handling customer service calls and triage for problems is preferred.
- Experience working in a research environment.
EDUCATION:
- Bachelor's Degree degree with a concentration in Computer Science, Math or a related field is required.
- We will consider applicants with a high school diploma/GED if they can supplement their education with an additional four (4) years of experience.
PREFERRED:
- Experience with Canvas course development, course management, user enrollment, gradebook functionality, assignments, assessments, and LMS integrations.
Skills Required
- Bachelor’s degree with a concentration in Computer Science, Mathematics, or a related field
- Strong knowledge of Microsoft Office, including Word, Excel, and Outlook
- Knowledge of PC and Mac software, hardware, operating systems, and network environments
- Ability to analyze and diagnose computer problems
- Ability to write routine reports and correspondence
- Ability to communicate and interact with computer users at all levels
- Ability to maintain professionalism, attention to detail, and priorities in a fast-paced environment
- High school diploma or GED plus four additional years of experience may substitute for the degree
- Experience handling customer service calls and triaging problems
- Experience working in a research environment
- Experience with Canvas course development, course management, user enrollment, gradebook functionality, assignments, assessments, and LMS integrations
- Experience providing technical support, administration, and maintenance for learning management systems, especially Canvas
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
