About the Team/Role
As an ACA Account Manager 2, you will be responsible for overseeing and planning enterprise-level support and service activities for a specific client or group of clients. You will ensure that the highest quality service is delivered while maintaining operational efficiency within established program and delivery standards. By building strong client relationships and understanding their unique business needs, you will identify opportunities to enhance service delivery, reduce downtime, and optimize support costs.
How you'll make an impact
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Client Relationship Management: Develop and maintain strong relationships with clients, acting as their primary point of contact for all service-related matters.
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Service Planning and Delivery: Plan and oversee the delivery of support and service activities, ensuring they align with client needs and program requirements.
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Problem Resolution: Coordinate the resolution of service incidents and escalate technical issues as needed.
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Business Development: Collaborate with sales and support teams to identify opportunities for expanded support services and demonstrate the value of our offerings.
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Performance Management: Monitor and evaluate service performance to identify areas for improvement and ensure ongoing client satisfaction.
Experience you'll bring
Minimum Qualifications
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Four or more years of progressive Account Management experience
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Proven track record of successful client-facing interactions
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Strong client relationship management skills.
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Proven experience in managing enterprise-level support and service operations.
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In-depth knowledge of our products and services.
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Excellent communication and problem-solving abilities.
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Ability to work effectively in a fast-paced, dynamic environment.
Preferred Qualifications
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Bachelor Degree or higher
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Extensive knowledge of the Affordable Care Act (ACA), including employer obligations for maintaining compliance
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $54,000.00 - $71,000.00
What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.
Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
