Job Title: Scheduler
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
Position Overview:
We are seeking a proactive and detail-oriented ABA Scheduler to coordinate therapy schedules and ensure efficient communication between families, therapists, and clinical staff. The ideal candidate is a critical thinker who can make sound decisions independently, delivers exceptional customer service, and thrives in a fast-paced environment.
Key Responsibilities:
- Coordinate and maintain schedules for ABA therapy services.
- Communicate with parents, therapists, and clinical staff to arrange and adjust appointments.
- Make a high volume of outbound and inbound calls daily to confirm, update, and resolve scheduling needs.
- Proactively identify scheduling conflicts and implement effective solutions.
- Use sound judgment to make scheduling decisions with minimal supervision.
- Provide professional, courteous, and timely customer service to all stakeholders.
- Maintain accurate scheduling records and documentation.
- Take ownership of scheduling processes to ensure continuity of care and operational efficiency.
Requirements
- Previous scheduling, administrative, customer service, or healthcare coordination experience preferred.
- Excellent verbal and written English communication skills.
- Strong critical thinking and problem-solving abilities.
- Confident in making independent decisions and exercising good judgment.
- Outstanding customer service and interpersonal skills.
- Comfortable making and receiving a high volume of phone calls daily.
- Highly organized with excellent time management and multitasking abilities.
- Self-motivated, hardworking, and able to take initiative.
- Proficient in Microsoft Office and able to learn scheduling software quickly.
Key Competencies:
- Critical thinking and decision-making
- Leadership and initiative
- Customer-focused mindset
- Strong communication skills
- Organization and attention to detail
- Multitasking in a fast-paced environment
- Reliability and accountability
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Skills Required
- Previous scheduling, administrative, customer service, or healthcare coordination experience
- Excellent verbal and written English communication skills
- Strong critical thinking and problem-solving abilities
- Ability to make independent decisions and exercise good judgment
- Outstanding customer service and interpersonal skills
- Comfortable making and receiving a high volume of phone calls daily
- Highly organized with excellent time management and multitasking abilities
- Self-motivated, hardworking, and able to take initiative
- Proficient in Microsoft Office and able to learn scheduling software quickly
- Willingness to work U.S. hours (9am-5pm EST) from South Africa
What We Do
ReWorks Solutions is a premium remote staffing and outsourcing company that provides rigorously vetted, native English-speaking professionals from South Africa and the Philippines. They offer white-glove management, proactive support, and HIPAA-compliant processes to help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations, ensuring seamless integration into existing workflows while reducing overhead costs and boosting productivity for US and international clients.
