AAA Remote Membership Representative

Reposted 3 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
18-18
Entry level
Consumer Web • eCommerce
The Role
Provide exceptional service to members through calls, promote AAA products, and handle member inquiries in a goal-oriented sales environment.
Summary Generated by Built In

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

.

CANDIDATES MUST LIVE IN UTAH.

AAA is looking for motivated individuals that are forward thinking, problem solvers who can wow our Members with their personalities, while critically thinking of unique, member-oriented solutions.

Remote Membership Sales & Service Associate

  • Hourly Plus Commision: $17.50 an hour plus commission, with holiday/bilingual differentials and opportunity for annual increase
  • Bonus: Additional monthly incentive bonus available
  • Full Time - 40 hours a week
  • Shifts: Shifts start as early as 8 AM and end as late as 10 PM. We are open 7 days a week, so shifts may include working weekends. You will pick your shift at the time you are offered the position.
  • Training Information: Training is paid. Training hours are 9 AM - 5:30 PM, Monday - Friday for 8 weeks.

Our purpose is to serve our Members by providing outstanding experiences and ensuring they are covered for life’s unexpected events. What could be more rewarding than knowing you helped someone prepare for when life throws a curveball?

What you will do: 

  • Provide legendary service to 100+ Member calls a day
  • Proactively offer valuable AAA products and services to meet member needs while following policies and procedures
  • Adhere to your assigned work schedule, including breaks and lunches
  • Exceed member expectations in a structured, goal-oriented sales environment
  • Receive career-development and the opportunity to promote to other positions

What you will need: 

  • Excellent multitasking and computer skills; proficiency in written and verbal communication
  • A quiet, dedicated workspace that is free of distraction
  • A willingness to learn and the ability to actively listen and engage Members to overcome objections
  • You must have the ability to directly connect to ISP via ethernet (No DSL, satellite, hot spots, etc). Modem/router must be in the same room as the computer equipment. Minimum 25 MBPS download and minimum 5 MBPS upload.
  • Schedule flexibility - our Call Center is open 8 AM - 10 PM (M-F) & 8 AM - 8 PM (weekends); also open on holidays
  • Successful completion of criminal background screen

What we offer: 

  • Paid time off, resulting in 17 days within your first year
  • 24 hours of Paid Volunteer Time annually 
  • Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more
  • 401(K) saving plan with company match up to 6%
  • Annual raises based on individual and company performance

#MEA

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$17.50 hourly pay with monthly bonus potential
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The Company
Walnut Creek, CA
1,886 Employees
Year Founded: 1900

What We Do

AAA. Always here for our Members, communities, and you.

Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.

Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.

Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry

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