Description
988 Crisis Services Clinician — Multiple Shifts
Make a life-saving impact when it matters most.
When the world is quiet, crisis doesn’t stop. As a 988 Crisis Services Clinician, you’ll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours—providing calm, expert guidance in moments of highest need.
Multiple Schedule:
- Day Shift: Thursday-Saturday, 8:00AM - 4:00 PM (Pacific Time)
- Swing Shift: Thursday-Saturday, 12:00PM - 8:00 PM (Pacific Time)
- Call Team assignment
- Fully remote (candidates must reside in WA, AZ, OH, or TX)
About the Program
988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.
Position Summary
The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.
Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.
Why Work the Night Shift?
- Increased clinical autonomy and leadership responsibility
- Fewer competing demands and distractions
- Strong camaraderie with overnight teams
- Opportunity to make a meaningful impact during peak-risk hours
Key Responsibilities
- Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
- Support staff with suicide risk assessment, de-escalation, and crisis intervention
- Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
- Provide real-time coaching, consultation, and feedback to staff
- Ensure accurate and timely documentation in the electronic health record
- Ensure compliance with all 988 program standards, policies, and procedures
- Promote a professional, respectful, and supportive virtual team environment
Requirements
- Master’s degree in psychology, counseling, social work, or a related field
- Mental Health Professional (MHP) status as defined by Washington State
- Active Washington State credential or license, including:
- LICSW or LSWAIC
- LMHC or LMHCA
- LMFT or LMFTA
- Psychologist or Psychiatrist
- Agency Affiliated Counselor (AAC)
- Minimum of two years of crisis intervention experience
- Strong verbal, written, and typing skills
- Ability to work effectively in a remote, fast-paced overnight environment
Preferred Qualifications
- Call center, hotline, or telephone assessment experience
- Experience within public mental health systems (especially King County)
- Additional training or certification in suicide prevention or trauma-informed care
Compensation & Union Representation
- $37.24 per hour + $4.00 an hour differential for working the night shift.
- OPEIU union-represented position
Benefits & Support
- Excellent medical, dental, and vision coverage - Click here to see all our benefits
- Generous Paid Time Off and 12 paid holidays
- Annual wage increases
- 403(b) retirement plan
- ORCA transit pass discount
- Free parking
- Flexible scheduling
- Self-care tools and weekly check-ins with your supervisor
- Commitment to diversity, equity, and inclusion—BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply
Working Conditions
This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.
Join Us
If you’re a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we’d love to hear from you.
Your calm presence could be someone’s lifeline.Skills Required
- Master's degree in psychology, counseling, social work, or a related field
- Mental Health Professional (MHP) status as defined by Washington State
- Active Washington State credential or license (e.g., LICSW, LSWAIC, LMHC, LMHCA, LMFT, LMFTA, Psychologist, Psychiatrist, Agency Affiliated Counselor)
- Minimum of two years of crisis intervention experience
- Strong verbal, written, and typing skills
- Ability to work effectively in a remote, fast-paced overnight environment
- Must reside in Washington, Arizona, Ohio, or Texas
- Experience with telephone-, chat-, and text-based crisis services and real-time clinical decision-making
What We Do
Crisis Connections is a Seattle-based non-profit dedicated to fostering resilience and wellbeing by connecting people to accessible and compassionate support. They provide free, 24/7 crisis prevention, intervention, and post-vention services for individuals experiencing physical, emotional, or financial crises. Their comprehensive network includes the King County 988 and 2-1-1 programs, the WA Recovery Help Line, and peer support services, ensuring critical resources are available to the community.
