9-1-1 Telecommunicator 1 FT (multiple vacancies)

Starting Compensation:

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Job Description:

JOB SUMMARY

• Learns the basic skills necessary to become functional in the skills of a call taker.

• Since this is a position of learning, an employee in this class may not remain in this position beyond their first year of employment.

• The employee must progress to a 9-1-1 Telecommunicator II.

REPORTING RELATIONSHIPS

• Work is performed under the general supervision of the 9-1-1 Communications Supervisor.

ESSENTIAL JOB FUNCTIONS

• Efficiently operates the computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.

• Efficiently navigates the PEMA approved protocols in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast- paced, multi-tasking environment.

• Act decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.

• Employee will learn to compose and enter the information from the caller and radio into the correct format for entry in the computer aided dispatch system.

• Responsible for entering the caller’s information received into the computer aided dispatch system and queuing the "call" to the appropriate 9-1-1 Telecommunicator.

OTHER SPECIFIC TASKS OR DUTIES

• Must present a proper appearance in accordance with LCWC Employee Handbook Section 4.4.

• Receive and transmit messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.

• Verifies and composes, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.

• Responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.

• Other duties designated by the 9-1-1 Communications Supervisor(s).

MINIMUM QUALIFICATIONS 

• High School diploma or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES

• Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.

• Must be able to provide your own transportation to meetings, trainings, appointments and be able to access those locations with reasonable accommodations.

• Participates in continuing educational activities and meetings outside of normal business hours, as required.

• Employee must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.

• Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.

• Responsible for learning the operation of the telephone system and insuring that a call can be properly received, transferred, and traced.

• The ability to exhibit strong teamwork while maintaining effective working relationships with co-workers, general public and emergency service providers.

• The ability to grasp instructions.

• Sound knowledge of emergency service station identifiers, and their locations.

• Sound knowledge of geographic locations within the county including fringe areas of bordering counties.

• May be required to work outside of normal business hours to attend meetings or in an emergency situation.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must successfully obtain the following certifications and re-certifications as needed; CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100, and 700, Basic Telecommunicator. 

• Must pass a 25 wpm typing test and a skill-based test.

• An employee in this class must be able to communicate, sit, stand, walk, reach, and twist frequently.

• Employee must be able to sit for extended periods of time wearing a telephone headset while using computer equipment.

• Employee will troubleshoot PSAP equipment, as well as other computer and building systems.

• Therefore, employee must be able to pull, push, kneel, and squat occasionally. Lifting up to 10 pounds will be performed frequently.

The County of Lancaster offers comprehensive benefits to our employees.  Read more about our benefits here.
Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.