80293034 - Head, Credit, PPB

To build, maintain and manage the end to end Credit operation for PPB Credit in Zambia incorporating all aspects of the credit Life Cycle. Responsible for the day to day management of PPB credit and processes. To deliver a professional service against specific process measures aligned for the credit management KRAs as well growth, value and advantage strategy for the PPB business.

Evaluation and approval of applications

• Builds an efficient credit evaluation process which will allow teamwork between Business and Credit. 

• Coaches Credit Evaluation Managers on all aspects of origination and ensures that the broader team communication is open and on-going.

• Assesses applications and issues sanction letters, clearly stating the conditions and requirements of the lending (where above the delegated authorities of Evaluation Heads and/or Head, Personal and Commercial Lending) including Politically Exposed Persons and identified high risk industries. 

• Ensures approvals made by Credit Evaluation Managers are within their delegated authority. 

• Ensures that Credit Evaluation Managers adhere to agreed TAT targets.

• Support and embed initiatives for Scaling automated credit processes including digital lending; and Enhanced data utilization and intelligence.

Measurements

• Good quality asset book.

• Asset growth. 

• Reduction in credit losses for PPB.

• Pre-Impaired and Impaired portfolio within agreed budget. 

Risk Management

• Ensures that the Bank’s need to provide adequate controls over the risks encountered in the post-credit granting stage of the credit process are satisfied by ensuring the appropriateness, consistency, validity and enforceability of all collateral confirming that all collateral and legal documentation in respect of banking facilities and advances granted have been obtained are in legal order and properly housed.

• Implements credit procedures by maintaining a tight control over all aspects of advance administration to contain credit risk within acceptable parameters and ensuring that all bank and statutory returns and reports are produced in an accurate and timely manner. 

• Ensures all identified credit control events and defaults are managed, in order to reduce the roll rate of non-performing loans into lock up portfolio by providing a prompt and orderly turnaround environment in which controls can be exercised to ensure that the Bank is not faced with avoidable losses. 

• Ensures that timely and quality credit delivery and decisions are made within agreed Service Level Agreements (SLAs) within the entire credit chain.

• Actively monitors appropriate metrics across the credit life-cycle to ensure that the origination, evaluation, credit risk monitoring and rehabilitation and recoveries functions meet the highest standards in accordance with laid down policies and procedures and to guide and coach the respective teams on the best credit practices.

Measurement

• Minimised losses within budget.

• Decisions taken within agreed SLAs with business.

• Effective second line of defence as confirmed by Credit Risk Reviews.

• Internal stakeholders’ customer satisfaction survey rating.

Risk Appetite

• Detects and evaluates shifts or changes in key risk parameters and evaluates the implications of such changes on continued banking relationships.

• Reviews and sets appropriate PPB Risk Appetite metrics with Business.

• Monitors and assesses portfolio performance metrics against Risk Assessment triggers.

• Reviews and assesses credit criteria against portfolio performance.

• Delivers robust, transparent and predictable credit losses within an agreed total cost (‘budget’) and ‘cost of credit’ framework.

Measurement

• Risk appetite document in place.

• Clear evidence of ongoing monitoring of Risk Appetite.

• Clear remedial action taken to address breaches.

Governance, risk and compliance

• Interprets the PPB ROA strategy and derives/builds the in country frame work

• Ensures compliance with country adopted standards, policies, mandates and procedures governing activities within the credit space

• Actively participates in Credit Risk Management Committee meetings and watch list committee meetings and provides meaningful input into risk appetite discussions, portfolio management and collections strategies as well as detecting and evaluating shifts or changes in key risk parameters and the effects of such changes on portfolios and relationships.

• Attends Country Credit Manco (always) and chairs the committee (sometime) in order to represent PPB Credit on all credit matters.

Measurement

• Satisfactory ratings from all internal and external audit and similar functions 

• Satisfactory capabilities assessment and review from Head Office (CART reviews)

• Policies and procedures are adhered to.

People management

• Addresses relative performance issues by initiating and overseeing performance management process of Credit Unit heads and their direct reports.

• Identifies training needs and sourcing training resources to address those needs.

• Inspiring, motivates leads and manages the team. 

• Recruits, develops and retains relevant skills in order to meet the business needs.

• Ensures skills assessments and competency-based training takes place as and when required.

• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.

• Creates an environment in which learning and development are emphasised and valued.

• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.

• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.

• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.

• Implements Talent Review Sessions and succession planning, in conjunction with Human Resources

• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.

Measurement

• Staff engagement survey

• Formal training programmes in place which addresses skills shortages and EPM PDP requirements 

• Succession plan in place for all key roles. 

Project and Portfolio Management

• Accountable for determining the tasks, selecting the resources needed for the successful implementation of business (credit) related projects.

• Ensures that all project personnel receive an appropriate orientation on the project.

• Monitors the progress of the project and make adjustments as necessary to ensure the successful completion of the project.

• Ensures that the project deliverables are on time, within budget and at the required level of quality.

• Derives the full cost of credit for the PPB credit function and puts in place cost containment measures.

• Ensures that all internal and external reporting is completed accurately, on time and that appropriate value adding insights into the portfolio are provided so that both internal and external users of information have a deep and appropriate insight into the quality of the portfolio and the appropriateness of the processes.

Measurement

• Implementation of credit projects within set timelines to achieve defined business outcomes 

• Cost of Credit target not exceeded. 

• Accurate and Timeous reporting at all times.

Cost Management

• Manages costs within agreed budgets for the PPB Credit Department.

Measures

• Capex and Opex budgets not to be exceeded

First Degree - Business Commerce or related

Experience

7- 10 years’ experience, including 2-5 years as a credit operations or portfolio manager in high-volume personal (e.g. retail) credit. Prior experience with credit workflow management tools and automated decisioning technology essential.