Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
What this role will be doing:
- Serve as the 6Sense Subject Matter Expert (SME), overseeing its administration, optimization, and day-to-day operations to support revenue and sales.
- Use 6Sense data to drive insights on buyer intent, pipeline health, account prioritization, and forecasted sales, helping to align sales and marketing strategies.
- Conduct analyses on sales and marketing data to uncover trends, identify revenue opportunities, and assess risks.
- Collaborate with Marketing and Inside Sales Representatives (ISRs) to optimize strategies through data-driven insights.
- Develop and maintain dashboards, reports, and KPIs within 6Sense to monitor sales performance and growth.
- Enhance lead scoring, targeting, and account prioritization to improve sales effectiveness.
- Leverage AI tools to scale analysis and speed up actionable insights, including designing predictive models to forecast sales trends and customer behavior.
- Regularly present data insights to sales leadership, making strategic recommendations.
- Provide training and support to ensure effective use of 6Sense.
- Continuously update and refine 6Sense configurations, automations, and workflows to improve efficiency.
- Stay current on 6Sense updates and industry trends to enhance platform utilization.
What this role needs to succeed:
- Bachelor’s degree in Business, Data Analytics, Marketing, or related field.
- 2-5 years’ experience in data analysis, revenue operations, or sales operations; prior experience with 6Sense in a B2B setting is required.
- 6Sense certification highly desirable.
- Strong skills in 6Sense administration, data analysis, and daily operations.
- Proficiency in data analysis tools (e.g., Excel, SQL) and experience in reporting and visualization.
- Strong analytical and problem-solving skills, with a proven ability to deliver actionable insights.
- Excellent communication skills, with the capability to present complex data effectively.
- Ability to work both independently and as part of a team, managing multiple priorities.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
