3rd Party Drop Shipment Representative

Job Overview

The 3rd party team makes sure that all orders that are directly shipped from a 3rd party vendor are confirmed, delivered and invoiced on a timely manner.

The team is the main contact between all European Vendors and Nalco’s internal and external customers. Communicating all kind of delivery issues is a key. 

The aim of this position is to ensure continuous, effective performance of the team, meeting or exceeding defined service level commitments.

Main Responsibilities:

• Ensure confirmation is received from all vendors for 3rd party orders

• Need to chase the vendor in case of missing delivery date confirmation, 2 days after sending the PO, if there is still no confirmation, issues need to be escalated to the procurement team.

• Chase proof of delivery where necessary to ensure prompt invoicing once the goods have been delivered

• Need to chase the vendor in case of missing proof of delivery 2 days after the delivery was due. If there is still no confirmation, cases need to be escalated to the procurement team.

• Manage and communicate any order changes to our internal and external customers

• Provide late order communication

• Act as a single point of contact for all European vendors

• Work together with Procurement to ensure best delivery solutions

• Take part in printing labels to suppliers that ship PFR products to our customers

• Demonstrate knowledge of complex scenarios related to the order-to-cash process.

• Establish a mutually beneficial, friendly but professional relationship with both internal and external customers.

• Work independently with little supervisory guidance to ensure accuracy and customer satisfaction.

• Proactively suggest process improvements that not only enhance the customer relationships but also improve efficiency for both the customer and Nalco.

• Handle numerous orders at a time, set priorities and follow through on multiple situations to maximize customer satisfaction and retention

Basic qualifications:

• PROCESS MANAGEMENT SKILLS: Understand, execute, teach and improve processes on an ongoing basis

• SERVICE: Demonstrate actions indicating an understanding of the importance of servicing both internal external customers. Respond to customers in a timely manner.

• QUALITY: Demonstrate the ability to perform work correctly the first time. Take pride in the creation of accurate work. Look for ways to improve the quality of work. Ability to work under pressure.

• WORK COMPLETION: Demonstrate the ability to balance speed and quality in the performance of work. Completes tasks ahead of schedule. Looks for ways to accomplish routine work more quickly.

• COMMUNICATION SKILLS: Strong communication, negotiation skills. Demonstrate the ability to voice disagreement without creating conflict.

• INITIATIVE: Seek involvement in new projects. Contribute ideas for performance improvement and efficiency gain.

• OPENNESS TO CHANGE: Willingly accept change; look for new ways to accomplish old tasks. View role as one that is continuously changing.

• PLANNING AND ORGANIZATION: Demonstrate the ability to prioritize workload and complete responsibilities on time.

• LANUGAGE: English is required, plus any other European language (German or French preferred)

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.