3PL Operations Manager

Who are we: 

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to local favourites like Bundaberg Rum, Mr Black & Ello, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. 

Join us to create a career worth celebrating. 

About the Function: 

Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world. 

With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships. 

It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love. 

About the Role: 

The 3PL Operations Manager is responsible for leading Diageo Australia’s end-to-end transportation and 3PL warehousing agenda, ensuring finished goods move safely, efficiently and on time across the national network. This role oversees transport execution, warehouse partner performance, customer delivery service, cost control and operational governance across Huntingwood, Bundaberg, the National Distribution Centre, Regional Distribution Centres and third-party logistics partners. 

Collaborating with logistics, customer service, planning, procurement, finance, and external providers, you will take on a meaningful role. You will help deliver strong service, supplier performance, and cost control and promote continuous improvement across the transport network. 

Role Responsibilities: 

• Lead national transport and 3PL warehousing operations across customer deliveries, inter-warehouse transfers, reverse logistics and carrier execution, ensuring service, safety and delivery performance across the network. 
• Manage transport providers and 3PL warehouse partners against agreed contracts, SLAs and targets, driving strong supplier governance, performance reviews and corrective actions where required. 
• Oversee transport execution at Huntingwood, including truck bookings, dock scheduling, carrier coordination, driver check-in processes and transport documentation. 
• Own transport cost control and budget performance, including spend tracking, invoice validation, rate management, accrual support and identification of productivity and cost-saving opportunities. 
• Protect customer service and delivery compliance by managing OTIF performance, proof of delivery, retailer requirements and claims resolution across shortages, damages, returns and delivery issues. 
• Ensure transport activities operate in line with Chain of Responsibility, safety, compliance and transport risk requirements, while strengthening business continuity and operational controls. 
• Drive continuous improvement across transport planning, provider performance, claims reduction, digital visibility, network efficiency and CHEP pallet management to improve service, cost and operational performance. 

Experience / Skills Required: 

• Extensive experience in transport, logistics, warehousing or 3PL operations within FMCG, consumer goods, manufacturing, retail or other fast-paced supply chain environments. 
• Strong experience managing transport providers, 3PL warehouse partners, SLAs, critical metrics, and supplier performance across complex distribution networks. 
• Solid understanding of transport operations, customer delivery requirements, claims management, cost control and service performance in a national logistics environment. 
• Knowledge of Chain of Responsibility, transport safety, compliance and risk management requirements within the Australian market. 
• Strong commercial and analytical capability, with experience managing budgets, freight spend, rate cards, invoice validation and identifying productivity opportunities. 
• Proven ability to work cross-functionally with logistics, customer service, planning, finance, procurement and external providers to solve issues and improve performance. 
• Strong stakeholder management, problem-solving and continuous improvement skills, with the ability to manage multiple priorities and drive outcomes in a dynamic operational environment. 

Flexible Working: 

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 

Rewards & Benefits: 

At Diageo, we offer more than just a role— we offer an environment where you can thrive, grow and be recognised for your impact. 

• Competitive reward – Market-leading salary, performance-driven bonus and industry perks 
• Flexible ways of working – Hybrid working with no set office days, empowering you to balance work and life in a way that works for you 
• Industry-leading family leave – Generous paid parental leave for all parents, along with support for life’s key moments 
• Health & wellbeing – Comprehensive support including mental health resources, wellbeing initiatives and employee assistance programmes 
• Career growth – Access to global opportunities, leading learning programmes and clear pathways for development 
• Inclusive culture – A values-led, inclusive environment where you can bring your whole self to work 
• Product perks – Employee discounts and experiences across our iconic portfolio 

Commitment to Inclusion & Diversity: 

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. 

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. 

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. 

At Diageo, we pride ourselves on our fast paced, bold and agile culture. In order to ensure we’re supporting the performance ambitions of our team, applications for this role will close 21 days after posting.