25240464 Pfizer Onsite Support Engineer

Job Description:

Job Title: Onsite Support Engineer
Location: Pfizer UK, Dorking Rd, Tadworth, KT20 7NY
Support Hours: Monday to Friday, 08:00 – 17:00 (typical 7.5-hour working day)
Work Location: Full-time onsite at Pfizer UK, Tadworth; occasional support at the Sandwich site, Ramsgate Road, Sandwich, Kent CT13 9NJ
Hybrid Work: Not available

Role Overview:

We are seeking a highly customer-focused and enthusiastic Deskside Support Engineer to join our team supporting Pfizer UK. The ideal candidate should have a passion for IT support, technical competence, and strong communication skills. You will be providing on-site support for desktops, connected devices, and various infrastructure components, including network printers and server hardware, within a regulated environment.

Key Responsibilities:

• Provide comprehensive deskside support for end users in office environments on behalf of DXC.
• Troubleshoot and resolve IT issues, ensuring timely and efficient solutions.
• Maintain high standards of service quality and customer experience.
• Take ownership of tickets escalated from the service desk, prioritizing and handling them effectively.
• Collaborate with global teams and offshore support to resolve issues.
• Document all activities in alignment with ITIL practices and contribute to the creation of Knowledge Base Articles.
• Support IT infrastructure, including patching network points, troubleshooting printer and PC issues, and other general IT tasks.
• Provide "Hands & Eyes" support in comms areas and data centers, assisting offshore teams with on-the-ground guidance.
• Adhere to IT Asset Management policies and procedures.
• Be flexible and willing to take on ad-hoc tasks, demonstrating a positive and problem-solving attitude.

Experience and Skills Required:

• Minimum 3 years of experience in a desktop support role.
• Strong troubleshooting skills with both software and hardware.
• Experience supporting Windows 10 and legacy Windows operating systems.
• Knowledge of Microsoft Office suites, including Office 365.
• Proficiency in network infrastructure (switches, routers, APs, patching).
• Server hardware support experience, including racking and "Hands & Eyes" tasks.
• Experience working in a regulated environment with ITIL service management processes.
• Familiarity with printer hardware troubleshooting.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Willingness to support essential out-of-hours work when needed.
• ITIL knowledge is preferred.

If you are looking for an opportunity to work in a fast-paced and regulated IT environment, we encourage you to apply for this role!

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