EXL

2256743-Senior Manager

Posted 6 Days Ago

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Noida, Gautam Buddha Nagar, Uttar Pradesh, IND

Hybrid

Senior level

Information Technology • Database • Consulting

The Role

Lead process management and QA for client engagements to meet SLAs. Drive process improvement, Lean Six Sigma culture, mentor GB/BB, manage transformation projects, support RFP/RFI responses, build stakeholder relationships, and ensure QA setup and consistent delivery.

Summary Generated by Built In

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement and innovation strategy for client business Planning and execution of projects; managing process improvement program for client engagement(s) Act as business interface for client transformation teams, EXL transformation, technology and operations teams Build relationships with key business leaders and other stakeholders to drive improvements Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB Support business development; support in RFP, RFI responses from quality perspective Active participation in client visits, showcasing transformation case-studies Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required

Experience driving process management to meet or exceed SLAs
Strong client-facing and stakeholder management capabilities
Proven experience in planning and executing process improvement projects
Expertise in Lean Six Sigma and quality tools; ability to mentor Green/Black Belts
Experience setting up and running QA programs and building QA plans
Ability to support business development activities including RFP/RFI responses
Experience participating in client visits and presenting transformation case studies

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The Company

HQ: New York, NY

30,246 Employees

Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.