We are looking for a Keyholder who has a passion and flair for customer service to join our Wellbeing Hub in Guildford for 21 hours a week, approximately 3 days a week.
We are on the hunt for someone who pride themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry!
We are looking for team members work well in a team environment, thrive under pressure and react to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights may be required.
You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.
Why NEOM Wellbeing?
We are proud to have been recognised by The Sunday Times as one of the Best Places to Work two years running, and it is something we work hard to deserve. NEOM Wellbeing is a B Corp certified business on a mission to supercharge the wellbeing of our communities and our planet with 100% natural fragrances, and we bring that same energy to looking after our own people.
Alongside a monthly product allowance and generous staff discount, we offer enhanced healthcare coverage, extra wellbeing days, your birthday off, time to volunteer, and enhanced maternity entitlement. We are a business with real purpose, genuine values, and a team that lives them. If you are a Good Egg who will Challenge the Status Quo and knows that Attitude is Everything, we would love to hear from you.
At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.
What You Will Do
- Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
- Drive forward sales and company objectives
- Assist the team and Store Manager with daily tasks
- Proactively contribute to the wellbeing of our planet & our people
- Work on initiative and be super proactive
- Maintain company standards at all times
- Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
Requirements
What We Would Love
- A love of customer service and to be able to translate this to inspire your colleagues
- Previous retail experience (within a health/beauty environment is desirable)
- Self motivator and be able to maintain impeccable standards in store
- Deep affinity of NEOM Wellbeing and its values with a keen interest in wellbeing
- Confident communicator - treat everyone with honesty, kindness and respect
- Able to work effectively with cross functional teams
- Meticulous attention to detail
- Capable in Excel and Microsoft Suite
- Team player with a can-do attitude
- The ability to work retail hours - which can include weekends and evenings
Benefits
- TIME TO CHILL - Up to 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- WELLBEING TIME - take some time to recharge and reset
- NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
- DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising effort
Apply Now
If you’re ready to share some Good Vibes in our Guildford Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Skills Required
- Available to work weekdays, weekends and occasional late nights
- Natural interest in health and wellbeing and alignment with NEOM values
- Provide exceptional customer service and inspire colleagues
- Previous retail experience (health/beauty desirable)
- Self-motivated and able to maintain impeccable store standards
- Confident communicator who treats everyone with honesty, kindness and respect
- Capable in Excel and Microsoft Suite
- Meticulous attention to detail and team player with a can-do attitude
What We Do
NEOM Wellbeing is a British wellness and natural beauty company founded in 2005. It focuses on helping people improve their wellbeing through 100% natural fragrances, offering products like scented candles, diffusers, and skincare. The company is a certified B Corporation and emphasizes sustainable practices, aiming to help customers with sleep, stress reduction, energy, and mood enhancement through small, natural steps.
