The Role
We are looking for a Keyholder who has a passion and flair for customer service to join our Edinburgh, St James Quarter location for 21 hours a week, across 3 to 4 days. We are on the hunt for team members who pride themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry!
We are looking for team members work well in a team environment, thrive under pressure and react to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights until 8:30pm will be required.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Drive forward sales and company objectives
- Be responsible for opening and closing of the store
- Take responsibility for cashing up and banking procedures
- Assist the team and store management with daily tasks
- Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
- Be proficient in Microsoft Office, Excel and Google Drive
- Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
- Work on initiative and be super proactive
- Perform product demonstrations through hand and arm massages
- Attend and support events in store and occasionally offsite
- Maintain company standards at all times (housekeeping, cleanliness and visual merchandising)
Requirements
What We Would Love
- Previous retail experience (within a health/beauty environment is desirable)
- A passion for wellbeing
- A love of customer service which translates to/inspire your colleagues
- Self motivator and able to maintain impeccable standards in store
- Experience working with or understanding sales targets
- Confident communicator - treat everyone with honesty, kindness and respect
- Team player with a can-do attitude
- Meticulous attention to detail
- Thrives in a fast-paced business and adapts easily to change
- The ability to work retail hours - which will include weekends and evenings
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - time off on your birthday
- WELLBEING TIME– take time off to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - time off for you to volunteer plus support for nay personal fundraising efforts too
- ST JAMES DISCOUNT - exclusive discounts around the quarter with other brands
Apply Now
If you’re ready to share some Good Vibes in our Edinburgh Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Skills Required
- Availability to work weekdays, weekends and late evenings (until ~8:30pm)
- Proficiency in Microsoft Office, Excel and Google Drive
- Responsible for opening and closing the store, cashing up and banking procedures
- Provide excellent customer service and represent brand values
- Support stock management including unloading deliveries and managing offsite stockroom
- Previous retail experience (health/beauty environment desirable)
- Experience working with or understanding sales targets
- Ability to perform product demonstrations (hand and arm massages)
- Confident communicator and team player with attention to detail
- Self-motivated, proactive and able to maintain store standards
What We Do
NEOM Wellbeing is a British wellness and natural beauty company founded in 2005. It focuses on helping people improve their wellbeing through 100% natural fragrances, offering products like scented candles, diffusers, and skincare. The company is a certified B Corporation and emphasizes sustainable practices, aiming to help customers with sleep, stress reduction, energy, and mood enhancement through small, natural steps.
