1st Line Risk Lead

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

We’re on the lookout for someone who’s ready to roll up their sleeves and help shape the way we manage risk at 1st Central. As 1st Line Risk Lead, you'll be right at the heart of our first line of defence, making sure our risk management is not only solid but smart and efficient. You’ll be building and embedding controls that work, while keeping our stakeholders informed and engaged.

If you’re all about making things better and keeping things running smoothly, we’d love to hear from you.

Core skills we’re looking for to succeed in the role:

• Risk Expertise: Deep understanding of risk management and how to apply it to build a proactive, forward-thinking risk culture.
• Stakeholder Management: Confident working with senior stakeholders, clearly communicating risk issues and collaborating across teams, including 2nd and 3rd line governance.
• Pragmatic Problem-Solving: Able to balance technical risk knowledge with business goals, working towards shared risk, consumer, and commercial outcomes.

Here’s a glimpse of what we can offer:

• Starting salary from £49,700 - £60,000, depending on experience
• Monday to Friday, no weekends!
• 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!
• Fully supportive team throughout

What’s involved - you'll

• provide clear guidance on risk and compliance to stakeholders to support delivery of business priorities
• develop and maintain robust governance frameworks (in line with the Risk framework) to ensure that a strong control environment exists with risk and control accountabilities clearly defined
• support the delivery of control actions across the department working with the Senior Risk Manager to ensure controls are effective and actions delivered in line with target actions
• champion best practice governance through continual process enhancement and improvement
• support the annual attestation programme of work for core processes, providing 1st line challenge to the core process owners
• provide specialist Risk Management support and challenge to the Customer & Operations Pillar leading to the identification and assessment of risks and risk controls across the function, required to meet strategic goals.
• do risk and loss event identification, management, resolution and reporting, including provision of support to members of the Customer & Operations Pillar
• support the embedding of a risk aware culture and better risk ownership amongst the business
• engage with both internal and external stakeholders on all risk matters
• coordinate and oversee the delivery of all actions associated with Customer & Operations Pillar risk
• maintain the Risk Register and Risk Mitigation Action Log for Customer & Operations related risks
• work with 2nd and 3rd line Governance teams to continuously enhance ways of working and support the evolution of our governance frameworks and decision making

Experience & knowledge

• You’ve demonstrable Risk Management and experience at an appropriate level
• You’ve knowledge of Financial Services market and regulatory framework
• You’ve knowledge of General Insurance products
• You’ve used and understand the Protecht risk management system

Skills & Qualifications

• You’ve some knowledge of risk management techniques
• You’re a great communicator, both verbal and written
• Organisation and timekeeping are second nature to you, balancing your workload effectively
• You’ve excellent stakeholder management, with the ability to build relationships at all levels
• You’ve business skills around problem solving and root cause analysis
• You’ve the capacity to think across a range of business functions and systems

Behaviours

• You’ve a positive attitude towards change and continuous improvement
• You can generate ideas and solutions and uses them to solve problems
• You’ve got strong analytical and problem-solving skills with the ability to adopt a logical approach to resolving problems, identifying key issues, underlying trends, and interrelationships
• You’ve an ability to deal with any business concerns or relationship issues
• You can demonstrate persistence, resilience, and tolerance for stress in the face of obstacles
• You’re self-motivated and enthusiastic
• Teamwork makes the dream work! You’ve the ability to work on your own initiative and as part of a team
• You’ve a flexible approach to work and adopts a positive attitude
• You strive to drive business improvements to contribute to the success of the business

So, what are you waiting for? Apply today!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.