The Role
CAP and HPI customers respect and value our products and services. Due to the wide variety of solutions available, from standard electronic products to integrated raw data solutions they may need help or support with their packages. In addition, existing customers may call up for additional items such as a specific CAP valuation or a one off HPI Check.
What You’ll Do
We are seeking a member of the first line support team who will answer a variety of calls and e-mails from customers that are looking for help with their products. These include amongst others:
- CAP valuations queries
- HPI Check requests
- System issues
- Password problems
- Feedback
- Complaints
What You’ll Bring
- A track record of delivering high quality customer service and support in a customer focused environment
- Experience of working in a technical support capacity
- Used to working with processes and seeing things through to completion
- Experience of the motor trade
- Call center experience
- Ambitious and self-motivated with a track record of delivering customer focused results in a commercial environment
- Good attention to detail and accurate in recording information
- Good questioning skills and naturally inquisitive
- Able to build rapport and communicate with a variety of people
- Willing to learn and consistently improve
- A desire to go the extra mile for customers and colleagues
- Takes personal responsibility for resolving issues
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
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