ABOUT QUINCE
Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.
OUR CULTURE
Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
- We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
- Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
- Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
THE ROLE
Embroidery Production Lead
Quince is hiring an Embroidery Production Lead to build and own our in-house embroidery program from the ground up at our Santa Fe Springs facility. This is a true zero-to-one role — you will select the equipment, source the tooling, write the SOPs, and drive the operation to scale. Your goal is to launch the embroidery capability within 1 month and scale throughput to 8,000 units per day over the course of 6 months. You will report to the Operations Manager and partner closely with the Decoration Program Manager to ensure the program launches on time, to standard, and is built to grow.
This is a full-time, fully on-site role based in Santa Fe Springs, CA.
Responsibilities
- Partner with Operations Manager to launch the end-to-end launch of the embroidery program — from blank floor space to production capability within 1 month.
- Responsible for managing performance and attendance of each associate on the decoration team to meet targets established by the Operations Manager.
- Participate in the evaluation and procurement of all equipment and tooling (multi-head machines, hoops, frames, backing, threads).
- Work with the Operations Manager to develop SOPs, establish quality control checkpoints, defect rate benchmarks, and validate output targets.
- Own onboarding and training for a team of 15+ operators — bring them to production-ready performance fast. Partner with Operations Manager on the hiring process.
- Partner with Operations Manager to adjust labor, workflows, and priorities to meet SLAs and scale to 8,000 units per week within 6 months ensuring 99% on time delivery and quality acceptance.
- Lead daily standups and weekly Operations updates; track output, quality, and downtime and implement fixes.
- Own equipment uptime and consumables inventory (thread, backing, stabilizers) in coordination with procurement and warehouse.
- Work with the Decoration Program Manager to verify new products for feasibility, material compatibility, and logo placement.
- Partner with the Operations Manager on capacity planning, cost targets, and expansion roadmap.
Qualifications
Required:
- 3+ years of leadership within apparel production or similar environment.
- Proven track record building SOPs and training large production teams.
- Management experience overseeing a team of 20+ FTEs.
- Familiarity with production tracking tools, WMS, or ERP systems.
- Knowledge of safety protocols and manufacturing best practices.
Preferred:
- Hands-on experience launching a program or facility from the ground up.
- Knowledge of commercial embroidery equipment (multi-head machines), digitizing, hooping, and backing selection.
PHYSICAL REQUIREMENTS:
- Lifting up to 50 pounds.
- Standing and walking throughout the entirety of your shift.
- Ability to go up and down stairs, use of ladders throughout the day as needed.
- Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects.
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Skills Required
- 5-8 years in embroidery production
- Hands-on experience launching a program or facility from scratch
- Deep knowledge of commercial embroidery equipment, multi-head machines, digitizing, hooping, and backing selection
- Proven track record building SOPs and training large production teams
- Management experience overseeing a team of 20+ FTEs
- Familiarity with production tracking tools, WMS, or ERP systems
- Knowledge of safety protocols and manufacturing best practices
- Physical ability: lift up to 50 pounds, stand/walk entire shift, use stairs and ladders, bend/twist/kneel as needed
What We Do
We started Quince to challenge the existing idea that nice things should cost a lot. Our mission is simple: create an item of equal or greater quality than the leading luxury brands at a much lower price. We did this by revising every part of a traditional retailer's playbook. We cut out all the middlemen and managed every element of the item's creation ourselves, including packaging and transportation. The end result: Quince goods are incredibly high quality, made in a sustainable way, and sold at radically lower prices. We hope you’ll compare our products with any premium branded ones, and see why our customers rate Quince so highly. Quince has raised $65 MM from Insight, Founders Fund, 8VC, Basis Set Ventures., and Luggard Road.
