Jobs at Quince

Reviews logistics vendor invoices, validates rates and delivered quantities against internal records and contracts, investigates discrepancies, coordinates corrections with vendors, processes payments, documents resolutions, and supports month-end logistics cost reconciliation. The role partners with Logistics, FP&A, Operations, and Engineering teams while improving invoice-validation efficiency and financial controls.

Develop and optimize high-performance React Native mobile applications for iOS and Android. Own complex mobile engineering problems involving rendering, startup time, memory usage, responsiveness, stability, and scalability. Work with React Native internals, native platform code, TurboModules, and modern libraries. Partner with Product, Design, and Backend teams, contribute to architecture and technical strategy, improve testing and reliability, and mentor junior and mid-level engineers.

Design, build, and operate scalable data platforms, pipelines, and services supporting analytics and data science. Develop distributed processing and streaming systems, optimize performance and reliability, and integrate data from multiple sources. Own engineering modules through production, troubleshoot operational issues, establish monitoring, and contribute to system architecture, code reviews, and technical standards while collaborating with engineering, analytics, business, and data science teams.

Provides remote end-user IT support across onboarding, device provisioning, troubleshooting, access management, asset management, security compliance, and offboarding. Manages MDM-enrolled devices, identity platforms, networking issues, endpoint security, documentation, vendors, and hardware logistics. The role also supports automation and process improvements using scripts and works with senior engineers to maintain a secure, scalable IT environment for globally distributed employees.

Support high-volume decorated apparel production by staging orders, assisting machine operators, trimming and inspecting finished goods, logging defects, packaging per job tickets, restocking supplies, and maintaining a clean, safe production floor to ensure efficient, timely, and quality output.

Build and lead an in-house embroidery program: select equipment, write SOPs, hire and train operators, manage production, quality, uptime, inventory, and scale throughput to targets.

Lead sourcing for Kitchen and Tabletop homeware across Europe: identify and onboard vendors, manage supplier capacity and operations, drive cost/quality/speed improvements, implement open-costing negotiations, establish SOPs, and improve product launch success and speed to market.

Support site safety programs for a returns center by conducting audits, trainings (PIT, TDR, yard), inspections, incident investigations, OSHA recordkeeping, ergonomic assessments, first-aid response, and safety communications to drive measurable improvements and ensure regulatory compliance.

Design and own Quince’s agentic infrastructure for marketing execution and user growth. Build scalable LLM services, multi-agent event streams, automated content and multimodal asset pipelines, and autonomous campaign optimization systems. Establish safe LLM operating protocols, including confidence limits, prompt versioning, fallback, and rollback frameworks. Collaborate with Product, Data Science, and Engineering teams to improve catalog data integration, reduce latency, and increase advertising delivery efficiency.

Leads Quince’s E-commerce and Platform Engineering organizations, managing 20–40 engineers through Engineering Managers. Owns technical strategy, organizational development, architecture, platform scalability, developer productivity, reliability, AI adoption, hiring, budgets, and executive partnership. The role drives customer-facing commerce experiences, internal engineering platforms, modern cloud-native systems, operational excellence, and responsible use of AI and GenAI technologies.

Own end-to-end UX design for Quince’s internal and external platform tools, including data-heavy dashboards and complex operational workflows. Partner with Product, Engineering, Operations, and end users to define problems, create information architecture and interaction models, prototype solutions, and guide implementation. Apply and evolve design systems while using AI tools such as Claude and Figma Make to accelerate design exploration, prototyping, iteration, and collaboration.

Own the end-to-end customer experience for a product category across phone, SMS/chat, and email. Resolve customer issues, identify recurring problems, analyze patterns, and recommend systemic improvements. Serve as the product and customer-experience authority, collaborate cross-functionally, and improve satisfaction, response times, accuracy, and operational processes.

Own Quince’s global organic social strategy, channel architecture, team, measurement, and operating cadence. Lead performance reporting against revenue and growth outcomes, build platform-specific testing programs, scale short-form video, and establish content operations across major social channels. Partner with Brand, Communications, and Community teams while managing agency and freelance partners. The role requires strong creative judgment, social analytics and attribution expertise, team leadership, and hands-on execution for a high-growth consumer brand.

Provides empathetic, accurate customer support across chat, email, phone, and social channels. Resolves issues, guides customers on products, uses service platforms, meets response and productivity targets, and identifies recurring friction points. The role requires strong ownership, adaptability, brand representation, and calm judgment while working onsite in the Toronto office.

Build and productionize end-to-end machine learning models, automated bidding and allocation algorithms, and data pipelines to optimize performance marketing spend. Manage ad platform integrations and bidding automation, automate creative/design workflows, solve loosely defined optimization problems, and collaborate cross-functionally with marketing, product, and leadership.

Leads strategic and daily operations at a high-volume returns warehouse. Oversees Area Managers, Operations Managers, and their teams; drives safety, OSHA compliance, productivity, inventory accuracy, customer resolution, and KPI performance. Partners cross-functionally on labor planning and policy changes while implementing Lean, Six Sigma, Kaizen, and analytics-based continuous improvements. Coaches leaders, eliminates operational bottlenecks, reduces waste and costs, and supports scaling reverse logistics operations.

Own factory-based product development execution for Bath products, coordinating timelines, samples, testing, approvals, documentation, vendor handoffs, and launch readiness. Partner cross-functionally with merchandising, sourcing, fit, technical, materials, QA, creative, and vendors to accelerate development cycles, resolve issues, maintain accurate systems, and achieve quality, cost, and delivery targets. The role requires ongoing travel to factories, including up to four days per week on-site.

Oversee embroidery decoration quality across pre-production, receiving, returns, and final shipping. Inspect and approve/reject sew-outs, manage third-party decorator relationships, track quality metrics and audits, maintain audit trails in Cadence, and coordinate rework and order impacts. On-site role requiring detailed visual inspections and physical work.

Administer and optimize Greenhouse, ModernLoop, and related recruiting systems. Configure workflows, permissions, templates, interview plans, integrations, and automations; maintain ATS data quality and reporting readiness; provide system support; coordinate with vendors and systems engineers; and document processes and training materials. The role also identifies AI-enabled automation opportunities to improve recruiting efficiency and accuracy.

Oversee embroidery quality across pre-production approvals, decorator inspections, inventory receiving, rework, and final shipping verification. Review sew-outs and art proofs, enforce quality standards, document defects and audit trails, track quality metrics, identify root causes, and coordinate corrective actions with third-party decorators and order management. The role is fully on-site and requires extended standing, walking, lifting, and work around production machinery and chemicals.