Jobs at Quince

Provide corporate IT support across onboarding, offboarding, access management, hardware lifecycle, video conferencing, networking, office technology, and employee troubleshooting. Maintain inventory, documentation, access logs, and equipment audits while collaborating with global IT and security teams. Support Google Workspace, Okta, Slack, macOS, Windows, MDM, ticketing, and identity systems, and contribute to automation and continuous improvement initiatives.

Provides customer support across chat, email, phone, and social channels. Resolves issues empathetically, maintains accurate product guidance, uses service tools, identifies recurring customer friction, and represents the Quince brand. The role requires meeting response-time and productivity targets, learning product details, and working a hybrid schedule from Toronto with weekend shifts.

Owns execution of large, cross-functional technical programs from scoping through launch and post-launch measurement. Partners with engineering, product, business, legal, and architecture teams across US and India to manage scope, dependencies, risks, technical trade-offs, timelines, and stakeholder alignment. The role runs multiple programs simultaneously, communicates with senior leadership, and builds scalable execution mechanisms supporting geographic expansion and country launches.

Lead global procurement strategy across assigned consumer goods categories, driving cost reductions, competitive RFPs, clean-sheet costing, supplier negotiations, buy-plan approvals, upstream sourcing, and supply-chain value creation. The role partners with merchandising, materials, production, technology, and international manufacturing suppliers to improve margins, secure supply continuity, support sustainability, and build scalable procurement systems and AI-enabled processes.

Develops, evaluates, and manages textile colors from design through bulk production. Responsibilities include dye and substrate optimization, lab dip and production approval, color database maintenance, instrumental color measurement, quality troubleshooting, supplier communication, cost analysis, and continuous improvement. The role collaborates with design, production, sourcing, mills, and dye houses to ensure accurate, consistent, commercially viable colors across apparel, accessories, footwear, and home textiles.

Oversee embroidery quality across pre-production approvals, decorator inspections, inventory receiving, rework, and final shipping verification. Review sew-outs and art proofs, enforce quality standards, document defects and audit trails, track quality metrics, identify root causes, and coordinate corrective actions with third-party decorators and order management. The role is fully on-site and requires extended standing, walking, lifting, and work around production machinery and chemicals.

Oversee embroidery decoration quality across pre-production, receiving, returns, and final shipping. Inspect and approve/reject sew-outs, manage third-party decorator relationships, track quality metrics and audits, maintain audit trails in Cadence, and coordinate rework and order impacts. On-site role requiring detailed visual inspections and physical work.

Leads the Data Products team and owns domain datasets, ETL roadmaps, data modeling standards, reliability, quality, documentation, SLAs, and pipeline costs. Manages and develops data engineers while partnering with Analytics, Marketing, Product, and Data Platform teams. The role translates business needs into scalable data products, establishes data contracts and operating processes, and drives predictable delivery, self-service tooling, and long-term technical roadmaps.

On-site QA lead embedded at a third-party decorator facility to inspect inbound inventory, conduct production quality checks across decoration processes, build SOPs, track KPIs, escalate defects and delays, and partner with decorators and internal teams to drive 99% on-time delivery and 99% quality acceptance.

Leads global procurement strategy for bags and accessories, driving cost reductions, competitive RFPs, clean-sheet costing, supplier negotiations, buy-plan approvals, and upstream material sourcing. Partners with merchandising, materials, production, technology, and Tier 1 and Tier 2 manufacturers to improve margins, ensure supply continuity, and advance sustainability. The role also identifies value creation opportunities through verticalization, volume consolidation, commodity management, and AI-enabled procurement processes.

Develop and optimize high-performance React Native mobile applications for Quince. Own features from development through release, improve rendering, startup time, responsiveness, memory usage, and stability, and troubleshoot JavaScript and native platform issues across iOS and Android. Collaborate with Product, Design, Backend, and engineering teams, contribute to testing, code reviews, technical decisions, and engineering practices, and provide guidance to junior engineers.

Owns triggered CRM lifecycle flows across email, SMS, push, and in-app channels for UK, Germany, and France. Responsibilities include building automation in Iterable and the CDP, developing AI tools, running statistically rigorous A/B tests, optimizing channel sequencing, managing localization, and maintaining customer data quality, integrations, consent routing, and identity resolution. The role requires hands-on lifecycle marketing, SQL, experimentation, European privacy knowledge, and strong cross-functional collaboration.

Leads the end-to-end specialty fiber supply chain for cashmere, merino, yak, alpaca, and other luxury fibers. Oversees sourcing, supplier development, quality systems, traceability, technical optimization, cost leadership, and production partnerships across global markets. Advises executives on fiber markets, geopolitical risks, sustainability, and vertical integration while managing cross-functional teams and translating design requirements into scalable technical specifications.

Manages furniture product development from concept through launch, coordinating timelines, samples, documentation, testing, approvals, vendors, factories, sourcing, quality, and cross-functional teams. The role ensures timely execution, accurate product data, strong vendor performance, and marketing readiness while improving processes and product standards. It also involves in-person country development trips and collaboration across global and local teams.

Lead end-to-end UX for complex e-commerce initiatives across iOS, Android, and web. Establish UX direction, champion app-first experiences, evolve design systems, and partner with Product, Engineering, Analytics, and Brand. Use research, behavioral data, experimentation, and strong interaction design to improve customer journeys from discovery through post-purchase. Mentor designers, influence product strategy, and communicate design decisions to senior stakeholders.

Lead the infrastructure and DevOps technical vision, architecture, and roadmap. Design resilient, multi-region AWS environments; build developer platforms and self-service tooling; establish reliability, disaster recovery, observability, security, and compliance standards; and mentor engineers. The role partners across engineering, product, and security to resolve systemic bottlenecks and drive scalable, cost-effective cloud operations.

Leads specialty-fiber strategy across sourcing, supplier development, quality assurance, production, and design. Oversees cashmere, merino, yak, alpaca, and other luxury fibers from farm to finished yarn; builds supplier ecosystems, drives traceability and sustainability, establishes technical quality standards, optimizes costs and yields, manages risk, and mentors cross-functional teams. Advises executives on market trends, geopolitical factors, supply resilience, and vertical integration while translating product visions into scalable technical specifications.

Leads premium bedding fabric engineering, material innovation, cost optimization, and technical specification development. Defines sensory and visual quality standards, partners with mills on fibers, weaves, finishes, and sustainable alternatives, and manages material libraries and specifications. Collaborates with design, sourcing, production, and merchandising teams to commercialize high-quality bedding at competitive costs while maintaining luxury performance and aesthetics.

Leads premium bedding fabric engineering, material innovation, sensory quality standards, mill partnerships, cost optimization, technical specifications, and material library management. Develops cotton, linen, bamboo, silk, wool, down, and sustainable textile materials while optimizing construction, finishes, performance, and landed costs. Collaborates with design, merchandising, sourcing, production, mills, and customer panels to commercialize high-quality bedding materials efficiently.

Own end-to-end accounting for Quince’s China and Hong Kong entities, including accounts payable, reimbursements, general ledger, prepaids, fixed assets, intercompany transactions, statutory bookkeeping, tax compliance, audits, monthly close, and cash flow coordination. The role serves as the primary China-based finance resource and liaison with banks, regulators, consultants, and global accounting teams.