EXL

1970744-Manager

Reposted 19 Days Ago

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Gurugram, Haryana, IND

Hybrid

Senior level

Information Technology • Database • Consulting

The Role

Lead design, implementation, and fine-tuning of generative models and LLMs for production chatbots. Apply NLP techniques, preprocess large datasets, develop and deploy models using Python and ML frameworks, collaborate with cross-functional teams, and improve conversational performance and user experience.

Summary Generated by Built In

Key skills needed: Model Development: Designing, implementing, and fine-tuning generative models . Experience in building LLM models and deployment in production. Natural Language Processing (NLP): Strong understanding of NLP concepts and techniques to manage documents and natural language inputs. Full stack Programming Skills: Proficiency in programming languages commonly used in AI and machine learning, such as Python and libraries like TensorFlow or PyTorch , Machine Learning and AI: Knowledge of machine learning concepts and AI algorithms can be advantageous, especially when dealing with more advanced chatbot capabilities and personalization. Data Preprocessing: Handling and preprocessing large datasets for training generative models, ensuring data quality and appropriate formatting. Problem-Solving Skills: The ability to analyze complex conversational scenarios and design appropriate AIML-based solutions to address user queries effectively. Communication Skills: Effective communication is crucial for collaborating with other team members and stakeholders, as well as explaining technical concepts to non-technical individuals. Collaboration: Working closely with cross-functional teams, including data scientists, engineers, and domain experts, to integrate generative models into real-world applications Creativity and Innovation: The ability to think creatively and produce innovative solutions to enhance the chatbot's performance and user experience. About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required

Designing, implementing, and fine-tuning generative models
Experience building LLM models and deploying them to production
Strong understanding of Natural Language Processing (NLP) concepts and techniques
Proficiency in Python
Experience with TensorFlow or PyTorch
Knowledge of machine learning and AI algorithms
Handling and preprocessing large datasets for model training
Strong problem-solving skills for complex conversational scenarios
Effective communication to explain technical concepts to non-technical stakeholders
Collaboration with cross-functional teams including data scientists and engineers
Creativity and innovation to improve chatbot performance and user experience

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The Company

HQ: New York, NY

30,246 Employees

Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.