The Role
Lead end-to-end implementations for new PEO clients, including requirements gathering, system configuration, client training, troubleshooting, regulatory compliance, and coordination with cross-functional teams. Serve as the primary client contact, resolve implementation issues, recommend process improvements, and support consistent implementation methodologies while managing multiple deadlines.
Summary Generated by Built In
• About Us:
• Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, offering HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, Vensure is a "One Employer Solution" that helps businesses streamline and grow with custom strategies that benefit employers and employees.Website: www.vensure.com
• Position Summary:
• The Implementation Consultant will act as a subject matter expert in their functional area, oversee client implementations for new PEO clients, coordinate cross-functional teams, ensure regulatory compliance, and deliver an exceptional client experience.
• Essential Duties and Responsibilities:
• Lead the client implementation process for new PEO clients to ensure a seamless transition.
• Manage full implementations by understanding client requirements and configuring PEO solutions accordingly.
• Serve as primary client point of contact during implementation; address concerns, answer questions, and provide guidance on system configuration and best practices.
• Train clients on effective use of the PEO system to support adoption and transition.
• Troubleshoot and resolve technical or process-related issues arising during implementation.
• Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.
• Maintain subject matter expertise in industry trends, workflows, benefit regulations, and complex client situations.
• Identify and recommend process improvements and efficiency gains in benefit implementations.
• Contribute to the enhancement of implementation methodologies, tools, and templates.
• Work with peers and leadership to ensure alignment and consistency in implementation practices.
• Attend webinars, seminars, and other trainings.
• Perform other ad hoc duties or projects as assigned.
• Knowledge, Skills, and Abilities:
• Excellent written and verbal communication and interpersonal skills; able to build rapport with clients and internal teams.
• Strong problem-solving ability to analyze complex situations and deliver effective solutions.
• Exceptional attention to detail and analytical skills for data analysis and quality control assessments.
• Ability to prioritize and re-prioritize work to meet changing business objectives and deadlines.
• Maintain organization and balance workloads according to task urgency.
• Remain calm and professional under pressure, including during escalated or emotionally charged situations.
• Consistently ensure neatness, accuracy, and thoroughness of assigned work.
• Proven ability to work effectively with others, build strong team dynamics, and foster cooperation.
• Required Education & Experience:
• High School diploma/GED or equivalent combination of experience, skills, education (including non-traditional degree programs, certifications, or job training programs).
• Minimum of 3 years of related work experience.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven experience in implementation, payroll, or a related field, including managing multiple implementations and meeting deadlines.
• Knowledge of relevant federal and state regulations related to benefit administration.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Required Licenses and/or Certifications:
• Industry certification is not required but is beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP).
• Physical, Mental, and Communication Demands:
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
• Frequently required to sit; occasionally required to stand and walk.
• Must be stationary 75–100% of the time and able to occasionally move about the building to access equipment or retrieve mail.
• Constant communication with team members and employees; frequent use of computer and office equipment (keyboard, mouse, printers, scanners, copiers, fax).
• Repetitive motions may include wrists, hands, and fingers.
• Requires continuous mental comprehension to assess accuracy, neatness, and thoroughness.
• Specific vision abilities include close vision and ability to adjust focus.
• Moderate concentration/intensity with prolonged mental effort; typical indoor office noise level is moderate.
• May occasionally move objects up to 20 lbs throughout the office.
• Environmental Conditions:
• Indoor office environment; occasional moderate noise from copiers, W2/check printers, or co-workers.
• Disclaimer:
• This job description does not state or imply the only duties required. Employees may be asked to perform other job-related tasks and management may add, revise, or delete information in this description.
• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.
• This document does not create an employment contract; employment is at-will.
• Benefits (position is eligible for the following):
• Health Insurance: medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation: [e.g., signing bonus, commission structure] if applicable.
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Skills Required
- High school diploma, GED, or equivalent combination of experience, skills, education, certifications, or job training
- At least 3 years of related work experience
- Proficiency in HR software, specifically PrismHR
- Strong understanding of payroll and HR processes, regulations, and compliance requirements
- Experience in implementation, payroll, or a related field, including managing multiple implementations and meeting deadlines
- Knowledge of relevant federal and state regulations related to benefit administration
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Industry certification such as FPC, CPP, PHR, SHRM-CP, or PMP
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The Company
What We Do
Distro is an AI-powered platform designed to enhance the efficiency and productivity of distributor sales teams. By automating manual recruiting and sales tasks, the company helps teams move faster, reduce costs, and improve hiring outcomes. Their technology focuses on optimizing counter and inside sales operations, providing tools that assist recruitment and sales processes while maintaining human oversight in final decision-making.
