We are seeking an experienced Workday HCM professional to support the ongoing health, stability, configuration, and production operation of a large Workday environment. This is a hands-on contract role combining functional Workday configuration with technical and integration-facing production support.
The ideal candidate has deep Workday Core HCM experience and is comfortable owning day-to-day platform issues, maintaining configuration, troubleshooting business processes and integrations, supporting worker lifecycle processes, and identifying sustainable solutions to recurring production problems.
Enterprise experience strongly preferred.
## Key Responsibilities
* Support the day-to-day operational health and stability of Workday Core HCM and related worker lifecycle capabilities.
* Investigate and resolve functional configuration and technical production issues.
* Troubleshoot failed or incorrect Workday business processes, transactions, configuration, security assignments, and unexpected system behavior.
* Identify recurring production issues and implement sustainable fixes that reduce repeated manual intervention.
* Support incident resolution and root-cause analysis for production-impacting issues.
* Maintain Workday configuration health and help identify areas of functional or technical debt.
* Configure and maintain functionality supporting worker and contingent worker lifecycle processes, organizations, supervisory structures, staffing changes, job changes, business processes, security assignments, and foundational worker and organization data.
* Troubleshoot business process routing, condition rules, notifications, validations, security, and related configuration.
* Support troubleshooting of inbound and outbound Workday integrations and system-to-system data flows.
* Help determine whether integration-related issues originate in Workday configuration, integration logic, data, or external system behavior.
* Partner with integration specialists to diagnose issues involving APIs, web services, middleware, and downstream systems.
* Support validation of worker and organization data integrity across Workday and connected systems.
* Contribute to remediation of recurring integration-related production issues.
* Support Workday Help configuration and operational issues, including case routing, visibility, security, and business processes.
* Support Workday processes and data related to contingent workers and connections with VNDLY.
* Collaborate cross-functionally with product, functional, integration, HR service, procurement, finance, and other stakeholders as needed.
* Support ongoing platform maintenance, release readiness, operational effectiveness, and production health.
Qualifications## Must-Have Skills
* 5+ years of hands-on Workday experience.
* Strong functional knowledge of Workday Core HCM.
* Hands-on experience with Workday configuration.
* Experience with Workday Business Processes and worker lifecycle processes.
* Production support and troubleshooting experience.
* Ability to troubleshoot common Workday integration issues.
* Ability to work independently with minimal supervision.
* Ability to follow established Workday configuration and integration patterns.
## Nice-to-Have Skills
* Experience with Workday Help.
* Experience with VNDLY or contingent workforce processes.
* Experience with Workday reporting and calculated fields.
* Experience with Workday security administration and security troubleshooting.
* Experience supporting SOX controls, audits, or User Access Reviews.
* Experience working in a large or global Workday environment.
* Broader Workday integration experience beyond basic troubleshooting.
Additional Information## Required Tools & Platforms
* Workday
* Workday Core HCM
* Workday Business Processes
## Location, Time & Engagement
* Remote contract engagement.
* Candidates may be based in LATAM, excluding Mexico, or the United States.
* Must be able to provide working-hour coverage aligned with U.S. Central Time.
* Full-time allocation of approximately 40 hours per week.
* Current engagement end date: March 31, 2027.
Skills Required
- 5+ years of hands-on Workday experience
- Strong functional knowledge of Workday Core HCM
- Hands-on experience with Workday configuration
- Experience with Workday Business Processes and worker lifecycle processes
- Production support and troubleshooting experience
- Ability to troubleshoot common Workday integration issues
- Ability to work independently with minimal supervision
- Ability to follow established Workday configuration and integration patterns
- Experience with Workday Help
- Experience with VNDLY or contingent workforce processes
- Experience with Workday reporting and calculated fields
- Experience with Workday security administration and security troubleshooting
- Experience supporting SOX controls, audits, or User Access Reviews
- Experience working in a large or global Workday environment
- Broader Workday integration experience beyond basic troubleshooting
What We Do
Lifted, an Upwork Company, is a B2B SaaS platform that helps enterprise organizations source, contract, manage, and pay contingent talent globally and compliantly. It supports multiple engagement models, including independent contractors, staff augmentation, and employer-of-record, while integrating with MSPs and VMSs to provide centralized visibility, spend control, and audit-ready compliance, delivering a white-labeled talent experience for hiring managers and contingent workforce programs.
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