The Role
Leads onsite IT service delivery and day-to-day operations across multiple locations. Manages infrastructure and support teams, staffing, escalations, incidents, ITSM governance, infrastructure projects, compliance, stakeholder relationships, service performance, reporting, and operational improvements across networks, servers, cloud, security, endpoints, backup, and disaster recovery.
Summary Generated by Built In
10892 – IT Manager, Operations
Location: On-site Plymouth, Michigan
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
Role Overview:
The Onsite IT Manager is responsible for leading IT service delivery and day-to-day technology operations across multiple supported locations. The role provides direct leadership, governance, workforce management, operational oversight, and coordination across infrastructure, networking, security, end-user support, and IT service management activities.
The position serves as the primary management interface between onsite IT teams, business stakeholders, technical service organizations, and corporate IT leadership. The manager is accountable for clear ownership, governance, operational oversight, workforce management, cross-site coordination, and stakeholder management.
Key Responsibilities
Preferred Qualifications
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Location: On-site Plymouth, Michigan
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
Role Overview:
The Onsite IT Manager is responsible for leading IT service delivery and day-to-day technology operations across multiple supported locations. The role provides direct leadership, governance, workforce management, operational oversight, and coordination across infrastructure, networking, security, end-user support, and IT service management activities.
The position serves as the primary management interface between onsite IT teams, business stakeholders, technical service organizations, and corporate IT leadership. The manager is accountable for clear ownership, governance, operational oversight, workforce management, cross-site coordination, and stakeholder management.
Key Responsibilities
- Team Leadership & Resource Management
Lead onsite Infrastructure and Support Engineers; define roles, priorities, and accountability. Manage staffing, workloads, scheduling, coverage, capacity, and onboarding. Coach employees, manage performance, and support training and succession planning. Promote collaboration, documentation, and proactive escalation. - Infrastructure Service Delivery
Oversee multi-site infrastructure, network, server, endpoint, workplace technology, backup/disaster recovery, and HQ Security Operations support. Ensure SLA compliance, availability, and stability; align cross-site resources with business priorities and address service gaps. - Incident & Problem Management
Own operational escalations and lead major-incident response for server, network, security, and production-impacting outages. - ITSM & Operational Governance
- Provide management oversight and coordination across technology areas including:
- Project & Risk Management
Oversee network refreshes, server migrations, cloud, security, compliance, and operational projects from planning through transition to support. - Governance, Risk & Compliance
Support TiSAX, ISO 27001, corporate policies, internal audits, and customer security requirements. Maintain audit evidence, policy compliance, remediation tracking, and security KPI reporting. - Customer & Stakeholder Management
Serve as the primary onsite contact for customer IT leadership, business stakeholders, corporate IT, and shared services. Lead weekly and monthly service reviews; translate business needs into team priorities, resolve cross-functional issues, and communicate risks early. Meet service commitments and drive customer satisfaction. - Performance & Reporting
Report weekly on issues, major incidents, projects, resource activities, and risks. Provide monthly executive dashboards covering KPIs, SLAs, requests, security, asset lifecycle, backup/disaster recovery, and improvements. Track workload and measurable service objectives, analyze recurring issues, and maintain accurate leadership and audit evidence.
- Bachelor's degree in IT, Computer Science, Engineering, Business, or a related discipline, or equivalent professional experience.
- 8+ years in IT infrastructure operations and 3+ years managing infrastructure teams.
- Customer-facing service delivery experience.
- Proven experience leading technical teams and coordinating resources across multiple locations or business units.
- Strong understanding of enterprise infrastructure, networking, security, servers, cloud technologies, Microsoft 365, and end-user technology.
- Strong understanding of enterprise networks and backup and disaster recovery.
- Working knowledge of ITSM disciplines including Incident, Problem, Change, Asset, Configuration, and Service Management.
- Experience managing operational escalations and coordinating critical-incident response.
- Experience with workforce planning, employee development, onboarding, knowledge transfer, and performance management.
- Experience managing infrastructure or operational projects involving multiple technical teams.
- Strong written and verbal communication skills with the ability to communicate technical risks and operational issues to both technical and business stakeholders.
- service expectations.
Preferred Qualifications
- ITIL certification or demonstrated practical experience operating within an ITIL-based environment.
- Experience with enterprise ITSM platforms such as ServiceNow.
- Experience working in manufacturing, engineering, R&D, or other operationally critical IT environments.
- Experience supporting manufacturing environments preferred.
- Experience supporting geographically distributed or multi-site environments.
- Familiarity with cybersecurity governance, vulnerability remediation, audit requirements, and technology lifecycle management.
- Experience managing infrastructure modernization, network, server, security, or workplace technology initiatives.
- Demonstrated ability to build structure and governance in environments where technical resources operate across overlapping functional responsibilities.
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
- Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
- Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
- Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
- Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
- Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Skills Required
- Bachelor's degree in IT, Computer Science, Engineering, Business, or a related discipline, or equivalent professional experience.
- 8+ years of experience in IT infrastructure operations.
- 3+ years managing infrastructure teams.
- Customer-facing service delivery experience.
- Experience leading technical teams and coordinating resources across multiple locations or business units.
- Strong understanding of enterprise infrastructure, networking, security, servers, cloud technologies, Microsoft 365, and end-user technology.
- Strong understanding of enterprise networks and backup and disaster recovery.
- Working knowledge of ITSM disciplines, including Incident, Problem, Change, Asset, Configuration, and Service Management.
- Experience managing operational escalations and coordinating critical-incident response.
- Experience with workforce planning, employee development, onboarding, knowledge transfer, and performance management.
- Experience managing infrastructure or operational projects involving multiple technical teams.
- Strong written and verbal communication skills, including the ability to communicate technical risks and operational issues to technical and business stakeholders.
- ITIL certification or demonstrated practical experience in an ITIL-based environment.
- Experience with enterprise ITSM platforms such as ServiceNow.
- Experience in manufacturing, engineering, R&D, or other operationally critical IT environments.
- Experience supporting manufacturing environments.
- Experience supporting geographically distributed or multi-site environments.
- Familiarity with cybersecurity governance, vulnerability remediation, audit requirements, and technology lifecycle management.
- Experience managing infrastructure modernization, network, server, security, or workplace technology initiatives.
- Ability to build structure and governance where technical resources operate across overlapping functional responsibilities.
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The Company
What We Do
Welcome to Hyundai AutoEver America (HAEA) - An automotive information technology organization, committed to providing world-class technology services to its clients throughout North America. In today’s fast-paced global business environment, information technology is a necessity to build a competitive advantage with operational efficiencies and increase market share. With that understanding, Hyundai Motor Group established us in March 2005. Based in Orange County, California, Hyundai AutoEver America (HAEA) is an established, growing company and an affiliate of Hyundai Motor Group, a Fortune Global 500 Company. Hyundai AutoEver worldwide has more than 4,000+ IT experts working in 23 subsidiaries, as well as in various locations across eight countries. We are looking for people to help us make history and envision a new future. By consolidating all IT-related resources into one company, HAEA will be able to provide top-quality IT services to its Hyundai Motor Group companies and act as the information bridge between Global Headquarters and North America.
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