10522 - Sr. Network Engineer

10522-Sr Network Engineer

Job Summary:

Ensures Service Provider delivery of managed services in the areas of Network Services functions meet HAEA’s Network & Business requirements. This position requires in-depth knowledge of HAEA’s Network Infrastructure, (LAN/Switches, DNS – DHCP, WAN, Load Balancers, VOIP, VPN etc.) to address complex incidents and problems and to provide a stable and reliable infrastructure.

This position is also responsible for ensuring that Network Infrastructure meets availability requirements and contracted service levels. The person is also responsible for managing vendor technical performance, network specific contracts/suppliers and prioritizing customer business requests, managing projects schedules and budgets.

Job Responsibilities:

• Develop and provide Network architecture
• Provide Network documentation standards and requirements
• Develop business and functional requirements for Projects relating to the Network Management Services
• Manage circuit provisioning for new WAN connectivity, including obtaining favorable circuit pricing
• Work with Client’s facility personnel to build necessary facility requirements
• Order and expedite delivery of Network equipment, circuits and services
• Manage the performance of public carriers (and other third parties) to meet Client requirements (e.g., schedules, projects) and SLAs
• Coordinate and oversee third-party installation activities (e.g., Network carrier circuit installation activities, router installation)
• Approve router configuration files and IP addressing schemas and standards
• Provide requirements (e.g., security, performance) for physical and logical Network traffic segmentation
• Manage technical third-party relationships for facility cable management services (e.g., physical wiring between servers and wiring closet and between wiring closet and desktop)
• Support activities related to Client-planned or third-party planned and unplanned outages
• Monitoring Service Provider’s end-to-end support of Network Services
• Managing Service Provider overall performance & SLAs and quality in accordance with contract
• Ensuring that Patch Monitoring and Deployments are performed timely and in accordance with service levels.
• Providing on-site support to compliment service provider’s remote management services.
• Overseeing infrastructure hardware and software acquisition, installation, and changes.
• Ensuring high availability of infrastructure via service level management.
• Ensuring that Incident Management and upgrades are resolved.
• Identifying change requests in lieu of performance improvements and cost efficiencies.

Required Skills, Attributes & Education:

• Bachelor’s degree or equivalent in the field of business, computers, information systems or related degree.
• 10-12 years relevant work experience in related functional role.
• Extensive knowledge of networking technologies and protocols including TCP/IP, QoS, IPT, VoIP, IOS; Routing and Switching; Routing protocols such as OSPF and BGP; WAN Optimization technologies
• Demonstrated ability to support Wide area network (“WAN”) segments – these segments interconnect two or more Client facilities, business partners and third-party locations
• Demonstrated experience Wired and wireless local area network (“LAN”) segments including wired and wireless infrastructure supporting all Network traffic originating from computing devices (e.g., wireless access points, desktop devices, local file and print servers, peripherals and other Network devices and other End User devices)
• Demonstrated experience with setup and configuration of redundant networking environments.
• Demonstrated ability to manage IP management components – Domain Name Services (DNS) and Dynamic Host Configuration Protocol (DHCP) components and central, real-time logging components
• Demonstrate the ability to develop a Bill of materials related to the Networking solutions
• Experience in Remote access components – Virtual private network (“VPN”) infrastructure
• Understanding of Equipment and Software that provides security for wired and wireless physical and logical devices connected to the Network and secure IP traffic on the Network
• Firewalls, Multi-factor authentication Equipment and Software (e.g., tokens), Intrusion prevention and detection devices
• Detailed understanding of design and support of DMZ and Internet infrastructure
• Deep knowledge in designing and developing functional SDN and SDDC technology, understanding of security, physical networking is required
• Large-scale deployment and management of national carrier networks and solutions. Experience with ATM, Frame Relay, and SONET network deployments
• Expertise in Network Components provisioned are included in all IT Life Cycle and IT Service Management Services-related documentation (e.g., asset management and configuration management, i.e. CMDB)
• Ability to design processes that ensure rapid Incident determination, alert identification and correlation, escalation and resolution for all Network environments on a 24x7x365
• Demonstrated experience with continuous improvements to Networking Solutions
• Remote access components – Virtual private network (“VPN”) infrastructure.
• Extensive experience with Networking problem diagnosis and resolution.
• Demonstrated experience with server administration.
• Experience in managing sourcing vendors, deliverables and service delivery outcomes.
• Preferred experience in managing enterprise network management SLA/service delivery metrics.
• Experience overseeing root cause analysis to proactively prevent problem recurrence and to improve Service Levels.