A bank customer service representative is someone whose role is to provide information regarding the bank’s
products and services to its customers. He/she is responsible for communicating with clients and assisting them, in
person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the
client's needs.
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new banking products to customers
- Provide information to customers on their account status and account balances
- Open new bank accounts according to laid down rules and guidelines
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
- Provide assistance to all other members of staff in other departments of the bank by liaising with them
- through healthy interaction
- Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Ensure that customers’ confidential information is properly protected and only used for official purposes
- Be involved in performing some financial related and marketing transactions
- Channel complex customer complaints and challenges to the right quarters for effective resolution
- Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
- Promote Team Work and prove to be an effective participant of the TEAM.
- Responsible for CIF amendment and Dormant activation.
What We Do
On 7 November 1959, UBL’s first branch at II Chundrigar Road in Karachi was inaugurated and with it launched a culture of service, innovation and financial excellence in Pakistan. A banking company incorporated in Pakistan and engaged in commercial banking and related services, UBL operates one of the largest branch networks in Pakistan, augmented by its industry leading digital banking services which have earned it local and international recognition. Aiming to being the undisputed leader in financial services for our customers as well as the most innovative and fastest growing bank in targeted businesses, UBL is dedicated to its customers, stakeholders, its diverse team and the communities it operates in. VIS Credit Rating Company ltd. (VIS) has reaffirmed the entity ratings of UBL at ‘AAA/A-1+’ (Triple A / A-One Plus). The Bank is listed in Pakistan, with its Global Depository Receipts (GDRs) on the list of the UK Listing Authority and London Stock Exchange Professional Securities Market. It is a subsidiary of Bestway (Holdings) Limited which is incorporated in the United Kingdom. About Bestway Group Bestway Group is a diversified multinational family-owned business and the largest overseas investor in Pakistan. Bestway Group was founded in 1976 by Sir Anwar Pervez OBE HPk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. UBL is one of the 6 subsidiaries of the Bestway Group which also contains Bestway Wholesale, Well Pharmacy, Real Estate, Bestway Cement Limited and Bestway Foundation.
