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The Role
Leads Pfizer’s metabolic business strategy and commercial performance across JD.com and Alibaba channels. Owns channel planning, platform partnerships, negotiations, resource integration, revenue and market-share growth, customer engagement innovation, and compliant execution. Guides the e-commerce manager, coordinates cross-functional teams, monitors market intelligence, and ensures pharmaceutical e-commerce activities align with company policies, laws, and industry codes.
Summary Generated by Built In
JOB SUMMARY
As the EC Customer Engagement Lead of Ali Health , you will own the metabolic business strategy, strategic platform partnerships, and overall commercial performance of the JD/Ali channel. You will shape the channel growth agenda, integrate platform and internal resources, guide the JD/Ali E-commerce Manager, and ensure compliant execution to strengthen patient access and deliver sustainable business growth.
KEY RESPONSIBILITIES
• Channel Strategy & Business Planning: Own metabolic channel strategy, annual and quarterly business plans, commercial priorities and channel targets, aligning platform opportunities with the retail and e-commerce business strategy.
• Strategic Partnership & Resource Integration: Lead JD/Ali platform partnerships, commercial negotiations and joint business planning; secure appropriate platform resources and coordinate Marketing, Medical, Finance, Supply Chain and other relevant stakeholders.
• Business Performance & Growth: Account for overall JD/Ali channel performance; monitor revenue, market share, channel effectiveness and investment efficiency, and initiate corrective actions where required.
• Commercial Innovation & Patient Access: Identify compliant opportunities for new customer engagement, digital services, access pathways and commercial innovation within the JD/Ali ecosystem.
• Team Leadership & Execution Oversight: Provide direction, coaching and performance guidance to the JD/Ali E-commerce Manager; oversee key commercial campaigns and ensure delivery against business priorities.
• Market Intelligence & Compliance: Monitor customer, platform and competitive trends while ensuring all channel activities comply with applicable policies, laws and internal governance.
EDUCATION AND EXPERIENCE
• Bachelor's degree or above; marketing, business, healthcare or a related discipline preferred.
• Typically 10+ years of relevant commercial experience, including substantial pharmaceutical/healthcare e-commerce, platform partnership or channel leadership exposure.
• Demonstrated JD/Ali platform experience and strong understanding of pharmaceutical e-commerce business models, operations and regulatory requirements.
• Proven ability to lead business planning, external partnerships, cross-functional alignment and commercial performance management.
SKILLS REQUIREMENTS
• Strong strategic thinking, business judgment, stakeholder influence and cross-functional collaboration.
• Excellent communication and presentation skills in Chinese and English.
• Strong execution, planning, problem-solving and adaptability in a dynamic commercial environment.
INTEGRITY & COMPLIANCE
Perform all responsibilities in accordance with Pfizer policies, applicable laws, industry codes and internal approval processes. Maintain integrity, transparency and appropriate handling of patient and business information.
FOR INTERNAL APPLICANTS
Internal applicants must meet applicable company eligibility, compliance and performance requirements.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Marketing and Market Research
As the EC Customer Engagement Lead of Ali Health , you will own the metabolic business strategy, strategic platform partnerships, and overall commercial performance of the JD/Ali channel. You will shape the channel growth agenda, integrate platform and internal resources, guide the JD/Ali E-commerce Manager, and ensure compliant execution to strengthen patient access and deliver sustainable business growth.
KEY RESPONSIBILITIES
• Channel Strategy & Business Planning: Own metabolic channel strategy, annual and quarterly business plans, commercial priorities and channel targets, aligning platform opportunities with the retail and e-commerce business strategy.
• Strategic Partnership & Resource Integration: Lead JD/Ali platform partnerships, commercial negotiations and joint business planning; secure appropriate platform resources and coordinate Marketing, Medical, Finance, Supply Chain and other relevant stakeholders.
• Business Performance & Growth: Account for overall JD/Ali channel performance; monitor revenue, market share, channel effectiveness and investment efficiency, and initiate corrective actions where required.
• Commercial Innovation & Patient Access: Identify compliant opportunities for new customer engagement, digital services, access pathways and commercial innovation within the JD/Ali ecosystem.
• Team Leadership & Execution Oversight: Provide direction, coaching and performance guidance to the JD/Ali E-commerce Manager; oversee key commercial campaigns and ensure delivery against business priorities.
• Market Intelligence & Compliance: Monitor customer, platform and competitive trends while ensuring all channel activities comply with applicable policies, laws and internal governance.
EDUCATION AND EXPERIENCE
• Bachelor's degree or above; marketing, business, healthcare or a related discipline preferred.
• Typically 10+ years of relevant commercial experience, including substantial pharmaceutical/healthcare e-commerce, platform partnership or channel leadership exposure.
• Demonstrated JD/Ali platform experience and strong understanding of pharmaceutical e-commerce business models, operations and regulatory requirements.
• Proven ability to lead business planning, external partnerships, cross-functional alignment and commercial performance management.
SKILLS REQUIREMENTS
• Strong strategic thinking, business judgment, stakeholder influence and cross-functional collaboration.
• Excellent communication and presentation skills in Chinese and English.
• Strong execution, planning, problem-solving and adaptability in a dynamic commercial environment.
INTEGRITY & COMPLIANCE
Perform all responsibilities in accordance with Pfizer policies, applicable laws, industry codes and internal approval processes. Maintain integrity, transparency and appropriate handling of patient and business information.
FOR INTERNAL APPLICANTS
Internal applicants must meet applicable company eligibility, compliance and performance requirements.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Marketing and Market Research
Skills Required
- Bachelor’s degree or above
- Marketing, business, healthcare, or related academic discipline
- Typically 10+ years of relevant commercial experience
- Substantial pharmaceutical or healthcare e-commerce, platform partnership, or channel leadership experience
- Demonstrated experience with JD.com and Alibaba platforms
- Strong understanding of pharmaceutical e-commerce business models, operations, and regulatory requirements
- Experience leading business planning, external partnerships, cross-functional alignment, and commercial performance management
- Fluent Chinese and English communication and presentation skills
- Strong strategic thinking, business judgment, stakeholder influence, execution, planning, problem-solving, and adaptability
What the Team is Saying
Daniel
Diagnostics Launch Lead
Anna
R&D Privacy Steward
Esteban
Specialist
Pfizer
Pfizer Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, dental and vision, mental-health services, telehealth, and eligible Pfizer medications at no cost. Family-building benefits such as infertility treatment, adoption, and surrogacy support further reinforce the offering.
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Retirement Support — Retirement support includes a 401(k) with employer matching plus an additional company retirement contribution, alongside access to financial-planning resources. This combination is positioned as a meaningful part of total rewards.
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Leave & Time Off Breadth — Paid time off includes 15 holidays, three to six weeks of vacation depending on service, and the option to purchase additional vacation weeks, plus dedicated caregiver-leave days. Twelve weeks of paid parental leave and backup care resources add flexibility for family needs.
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The Company
What We Do
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Why Work With Us
We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.
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Pfizer Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2.5 days a week
Hudson Yards
Provincia de Buenos Aires
Andover, MA
Athens, GR
Chennai, IN
Collegeville, PA
Durham, NC
Groton, CT
Madison, NJ
Madrid, ES
Mumbai, Maharashtra
Rochester, MI
San Diego, CA
Seattle, WA
Tampa, FL
Center for Digital Innovation
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