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The Role
Leads retail and e-commerce strategy and operations for Pfizer’s metabolic portfolio. Responsibilities include business planning, KPI and performance management, market and competitive intelligence, executive insights, cross-functional alignment, operational planning, and governance of strategic initiatives. The role translates commercial data into priorities and recommendations while coordinating stakeholders across retail marketing, e-commerce, and enabling functions. It requires extensive strategy, commercial operations, analytics, stakeholder management, and regulated-industry experience.
Summary Generated by Built In
Retail & E-commerce Metabolic Strategy & Operations Lead
零售及电商代谢战略运营负责人
Location: Beijing / Shanghai
Therapy Area Focus: Overweight & Obesity (GLP-1)
ROLE SUMMARY
The Retail & E-commerce Metabolic Strategy & Operations Lead supports the development and execution of the overall retail and e-commerce business strategy for the metabolic portfolio. The role integrates strategic planning, business performance management, commercial insights and operational coordination to enable informed decision-making and sustainable business growth.
Working closely with Retail Metabolic Marketing / Brand Managers, E-commerce Channel Teams and cross-functional stakeholders, this role translates market intelligence and business performance data into actionable priorities, strengthens strategic alignment and facilitates the delivery of key business initiatives. The role provides strategic and operational oversight, while dedicated Project Managers own day-to-day project coordination and delivery.
ROLE RESPONSIBILITIES
• Business Strategy & Planning: Support integrated retail and e-commerce strategic planning, annual business priorities and growth opportunity assessments; translate strategic objectives into clear business plans and actionable priorities.
• Business Performance Management: Establish and maintain business performance dashboards and KPI frameworks; monitor channel performance, commercial drivers and progress against business priorities, providing management with data-driven recommendations.
• Market Intelligence & Strategic Insights: Analyze retail and e-commerce market dynamics, competition, channel trends, and consumer and patient journey insights to identify opportunities and inform strategic decisions.
• Cross-functional Alignment & Operational Excellence: Facilitate alignment across Retail Marketing, E-commerce and relevant enabling functions; support business reviews, operational planning, resource prioritization and continuous improvement of ways of working.
• Strategic Initiative Execution & Governance: Track the progress, milestones and business impact of priority strategic initiatives; help remove cross-functional barriers and maintain alignment with business objectives in collaboration with responsible project owners and Project Managers.
PROFESSIONAL EXPERIENCE & EDUCATIONAL REQUIREMENTS
• Strategic Thinking & Structured Problem-Solving: Ability to structure ambiguous commercial questions, evaluate strategic options and convert analysis into business recommendations.
• Business Planning & Performance Management: Experience supporting business strategy, commercial planning, KPI development, performance tracking and management reviews.
• Retail & E-commerce Business Acumen: Strong understanding of retail and digital commerce business models, channel dynamics and commercial performance drivers; familiarity with obesity or metabolic care journeys is an advantage.
• Market Intelligence & Analytical Rigor: Proven ability to synthesize market, competitive, customer and commercial data into clear, executive-ready insights.
• Cross-functional Influence & Communication: Strong stakeholder management, communication and collaboration skills, with the ability to influence without direct authority.
• Execution & Operational Excellence: Ability to coordinate priorities, establish effective operating rhythms and monitor strategic initiative outcomes in a regulated business environment.
Experience:
• 10+ years of relevant professional experience, including 7+ years in business strategy, commercial operations, management consulting, market insights or related roles.
• Healthcare or pharmaceutical industry experience strongly preferred; experience in retail and/or e-commerce channels is an advantage.
• Experience with business performance analytics, strategic planning and cross-functional stakeholder engagement preferred.
Education: Bachelor's degree required; an advanced degree (MBA, MS or equivalent) is preferred.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Marketing and Market Research
零售及电商代谢战略运营负责人
Location: Beijing / Shanghai
Therapy Area Focus: Overweight & Obesity (GLP-1)
ROLE SUMMARY
The Retail & E-commerce Metabolic Strategy & Operations Lead supports the development and execution of the overall retail and e-commerce business strategy for the metabolic portfolio. The role integrates strategic planning, business performance management, commercial insights and operational coordination to enable informed decision-making and sustainable business growth.
Working closely with Retail Metabolic Marketing / Brand Managers, E-commerce Channel Teams and cross-functional stakeholders, this role translates market intelligence and business performance data into actionable priorities, strengthens strategic alignment and facilitates the delivery of key business initiatives. The role provides strategic and operational oversight, while dedicated Project Managers own day-to-day project coordination and delivery.
ROLE RESPONSIBILITIES
• Business Strategy & Planning: Support integrated retail and e-commerce strategic planning, annual business priorities and growth opportunity assessments; translate strategic objectives into clear business plans and actionable priorities.
• Business Performance Management: Establish and maintain business performance dashboards and KPI frameworks; monitor channel performance, commercial drivers and progress against business priorities, providing management with data-driven recommendations.
• Market Intelligence & Strategic Insights: Analyze retail and e-commerce market dynamics, competition, channel trends, and consumer and patient journey insights to identify opportunities and inform strategic decisions.
• Cross-functional Alignment & Operational Excellence: Facilitate alignment across Retail Marketing, E-commerce and relevant enabling functions; support business reviews, operational planning, resource prioritization and continuous improvement of ways of working.
• Strategic Initiative Execution & Governance: Track the progress, milestones and business impact of priority strategic initiatives; help remove cross-functional barriers and maintain alignment with business objectives in collaboration with responsible project owners and Project Managers.
PROFESSIONAL EXPERIENCE & EDUCATIONAL REQUIREMENTS
• Strategic Thinking & Structured Problem-Solving: Ability to structure ambiguous commercial questions, evaluate strategic options and convert analysis into business recommendations.
• Business Planning & Performance Management: Experience supporting business strategy, commercial planning, KPI development, performance tracking and management reviews.
• Retail & E-commerce Business Acumen: Strong understanding of retail and digital commerce business models, channel dynamics and commercial performance drivers; familiarity with obesity or metabolic care journeys is an advantage.
• Market Intelligence & Analytical Rigor: Proven ability to synthesize market, competitive, customer and commercial data into clear, executive-ready insights.
• Cross-functional Influence & Communication: Strong stakeholder management, communication and collaboration skills, with the ability to influence without direct authority.
• Execution & Operational Excellence: Ability to coordinate priorities, establish effective operating rhythms and monitor strategic initiative outcomes in a regulated business environment.
Experience:
• 10+ years of relevant professional experience, including 7+ years in business strategy, commercial operations, management consulting, market insights or related roles.
• Healthcare or pharmaceutical industry experience strongly preferred; experience in retail and/or e-commerce channels is an advantage.
• Experience with business performance analytics, strategic planning and cross-functional stakeholder engagement preferred.
Education: Bachelor's degree required; an advanced degree (MBA, MS or equivalent) is preferred.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Marketing and Market Research
Skills Required
- 10+ years of relevant professional experience
- 7+ years in business strategy, commercial operations, management consulting, market insights, or related roles
- Ability to structure ambiguous commercial questions and convert analysis into business recommendations
- Experience supporting business strategy, commercial planning, KPI development, performance tracking, and management reviews
- Strong understanding of retail and digital commerce business models, channel dynamics, and commercial performance drivers
- Ability to synthesize market, competitive, customer, and commercial data into executive-ready insights
- Strong stakeholder management, communication, collaboration, and influencing skills
- Ability to coordinate priorities, establish operating rhythms, and monitor strategic initiative outcomes in a regulated business environment
- Healthcare or pharmaceutical industry experience
- Experience in retail and/or e-commerce channels
- Experience with business performance analytics, strategic planning, and cross-functional stakeholder engagement
- Bachelor's degree
- Advanced degree such as MBA, MS, or equivalent
What the Team is Saying
Daniel
Diagnostics Launch Lead
Anna
R&D Privacy Steward
Esteban
Specialist
Pfizer
Pfizer Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, dental and vision, mental-health services, telehealth, and eligible Pfizer medications at no cost. Family-building benefits such as infertility treatment, adoption, and surrogacy support further reinforce the offering.
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Retirement Support — Retirement support includes a 401(k) with employer matching plus an additional company retirement contribution, alongside access to financial-planning resources. This combination is positioned as a meaningful part of total rewards.
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Leave & Time Off Breadth — Paid time off includes 15 holidays, three to six weeks of vacation depending on service, and the option to purchase additional vacation weeks, plus dedicated caregiver-leave days. Twelve weeks of paid parental leave and backup care resources add flexibility for family needs.
Pfizer Insights
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The Company
What We Do
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Why Work With Us
We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.
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