Jobs at ZYBISYS CONSULTING SERVICES LLP

Provides L2 corporate IT support for desktop, Windows, network, endpoint, Microsoft 365, Active Directory, Intune, and office infrastructure issues. Owns escalated tickets, incidents, RCA, SLAs, documentation, and vendor coordination. Supports critical broking users, coordinates with technical teams, guides L1 engineers, allocates tickets, monitors progress, and communicates with business stakeholders. The role also covers endpoint security, patching, BitLocker, vulnerability remediation, voice support, and IT compliance.

Build and manage Azure and hybrid-cloud CI/CD pipelines, Terraform and Ansible infrastructure automation, deployment strategies, self-service provisioning, auto-remediation, cost governance, and observability as code. The role also leads Azure environment planning, policy-as-code, DevSecOps controls, secrets management, monitoring integrations, compliance auditing, and operational toil reduction across multi-region platforms.

Monitor and maintain data center servers, storage, network devices, power, cooling, and environmental systems. Perform advanced first-level troubleshooting, rack and stack installations, health checks, patching, firmware upgrades, and incident documentation. Escalate complex issues to L2/L3 teams, coordinate hardware maintenance with vendors, ensure access-control compliance, and guide junior L1 engineers during shift operations.

Monitor data center infrastructure, servers, and network devices; perform first-level hardware, operating system, and connectivity troubleshooting; escalate incidents; assist with rack-and-stack installations, cabling, labeling, health checks, patching, upgrades, and preventive maintenance. Maintain incident and configuration documentation, monitor power and cooling conditions, follow access-control and safety procedures, and coordinate hardware replacements with vendors.

Provides L1 desktop and end-user support for Windows systems, laptops, printers, peripherals, applications, user accounts, and network connectivity. Troubleshoots hardware, software, LAN/WAN, Wi-Fi, VPN, DNS, and DHCP issues; manages IT assets, backups, antivirus updates, and support tickets. Performs remote and onsite support, maintains SLA compliance, documents resolutions, coordinates vendor repairs, and escalates complex issues to higher-level teams.

Drive growth and revenue for managed cybersecurity services across India. Responsibilities include generating and managing sales pipelines, engaging CXOs and CISOs, positioning cybersecurity solutions, developing account strategies, forecasting opportunities, managing proposals and negotiations, and collaborating with account management, SOC, presales, product, delivery, and marketing teams. The role requires knowledge of managed security services and cybersecurity technologies, plus travel for customer meetings and business development.

Owns L3 technical escalation and architecture across Azure and hybrid infrastructure, including network security, cloud traffic management, identity, privileged access, observability, storage, and automation. Designs platforms, produces architecture and configuration documentation, leads implementations and incident reviews, governs security and operational standards, develops infrastructure-as-code and scripts, and mentors L2 engineers. Requires deep expertise across Azure, Palo Alto, Zscaler, CyberArk, observability platforms, NetApp, and hybrid networking.

Leads 24x7 Network Operations Centre activities, overseeing infrastructure, network, server, storage, application, and virtualization monitoring. Manages NOC teams, shift structures, incident resolution, critical escalations, root cause analysis, SLA adherence, customer communications, reporting, compliance, and process improvement. Coordinates with infrastructure, security, and engineering teams while supporting enterprise and ISP environments. Drives automation for monitoring, alerting, and incident response.

Creates and manages social media content across Reels, posts, stories, and carousels. Handles end-to-end production from ideation and shooting through editing and publishing, while tracking trends, writing captions, maintaining brand voice, and managing posting schedules. Collaborates with marketing, design, and sales teams, analyzes performance metrics, and optimizes content for audience engagement and growth.

Provides second-tier support for 24x7 cloud operations, handling escalated incidents, deep troubleshooting, root cause analysis, and major incident coordination. Administers Azure and hybrid infrastructure, Windows and Linux systems, networking, storage, identity, and security platforms. Configures monitoring and observability tools, develops automation scripts, maintains runbooks, manages approved changes, coordinates OEM support cases, and mentors L1 engineers.

Conduct outbound prospecting, qualify leads, build client relationships, communicate product value, and support sales-target achievement. Maintain CRM records, identify opportunities, upsell and cross-sell services, monitor performance metrics, and collaborate with field sales and marketing teams. Provide accurate product information, stay informed about industry trends, attend networking events, and maintain professional client interactions.

Monitor Azure and hybrid infrastructure in a 24x7 rotational environment, triage alerts, execute runbooks, log and update ITSM tickets, and escalate incidents within SLA thresholds. Perform platform health checks, network and security dashboard monitoring, batch and backup verification, maintenance support, post-change validation, and shift handovers. Document recurring issues, maintain operational knowledge, and communicate clearly with L2 engineers during incident escalations.

Manage and troubleshoot advanced network, firewall, and voice infrastructure issues. Configure Cisco routing, switching, Nexus data center systems, Cisco and Check Point firewalls, SIP routing, and Cisco voice platforms. Lead root-cause analysis, critical escalations, upgrades, optimizations, and infrastructure changes while ensuring high availability, security, and performance. Guide L2 engineers and provide end-to-end resolution for complex network, firewall, and VoIP incidents.

Lead 24x7 Network Operations Center activities, overseeing infrastructure and network monitoring, incident detection, escalation, resolution, service availability, and operational support across cloud, telecom, and data center environments. Manage and mentor NOC teams, coordinate major incident response, maintain SLAs and KPIs, support infrastructure deployments, produce operational reports, participate in root cause analysis, and drive reliability and continuous-improvement initiatives.

Leads the SRE function and team responsible for reliability, scalability, automation, observability, incident management, and operational excellence across cloud, networking, data center, and telecom-scale infrastructure. The role manages distributed systems, microservices, Kubernetes and Docker environments, infrastructure automation, CI/CD, monitoring, major incident response, postmortems, and reliability improvements while partnering with architecture, DevOps, networking, NOC, and cloud teams.