Teams at ZYBISYS CONSULTING SERVICES LLP

Monitor and maintain data center servers, storage, network devices, power, cooling, and environmental systems. Perform advanced first-level troubleshooting, rack and stack installations, health checks, patching, firmware upgrades, and incident documentation. Escalate complex issues to L2/L3 teams, coordinate hardware maintenance with vendors, ensure access-control compliance, and guide junior L1 engineers during shift operations.

Monitor data center infrastructure, servers, and network devices; perform first-level hardware, operating system, and connectivity troubleshooting; escalate incidents; assist with rack-and-stack installations, cabling, labeling, health checks, patching, upgrades, and preventive maintenance. Maintain incident and configuration documentation, monitor power and cooling conditions, follow access-control and safety procedures, and coordinate hardware replacements with vendors.

Provides L1 desktop and end-user support for Windows systems, laptops, printers, peripherals, applications, user accounts, and network connectivity. Troubleshoots hardware, software, LAN/WAN, Wi-Fi, VPN, DNS, and DHCP issues; manages IT assets, backups, antivirus updates, and support tickets. Performs remote and onsite support, maintains SLA compliance, documents resolutions, coordinates vendor repairs, and escalates complex issues to higher-level teams.