Jobs at Zopa Bank

Lead a complaints team handling complex, escalated and FOS cases across banking and lending products. Own end-to-end complaints process, quality frameworks, regulatory alignment (FCA DISP, Consumer Duty), insight-driven remediation, cross-functional influence, reporting to senior leadership, and embedding learnings to reduce repeat issues.

The KYC Financial Crime Specialist conducts EDD, assesses customer transactions, manages risk assessments, and leverages AI tools to combat financial crime.

As a Senior Marketing Analyst, you will generate insights from data, optimize marketing strategies, conduct testing, and monitor performance metrics. Collaboration with marketing managers to enhance customer engagement and retention is key.

As a Senior Software Engineer, you will write backend code in C# and contribute to scalable cloud-based systems while collaborating with teammates to enhance financial products.

The Talent Acquisition Lead will manage non-tech hiring across various departments, lead a team of Talent Partners, and use data-driven strategies to improve recruitment processes. They will build relationships with senior leaders, drive automation initiatives, and carry personal req loads when necessary.

Own and improve transaction enrichment pipelines: form hypotheses, analyze performance with SQL/Python, prototype enrichment experiments using AI/LLMs, run structured evaluations, and partner with Product and Engineering to embed long-term improvements.

Senior individual-contributor analytics leader who shapes analytics strategy, semantic layers, metric governance and AI-enabled analytics. Drives technical standards, partners with Product/Data/Engineering, coaches analysts, leads cross-functional analytics products, experiments with emerging tech and owns senior reporting and organisation-wide metrics.

Monitor and analyse customer transactions to detect suspicious activity, investigate flagged and mule alerts using transaction monitoring and AI tools, escalate cases, document findings, and handle phone/chat customer interactions to support investigations and compliance.

As a Senior IT Services Engineer, you will design, implement, and support solutions across various technologies, driving automation and operational resilience.

Designing and building scalable backend systems, mentoring junior engineers, collaborating with teams, and ensuring quality and delivery for financial products.

The Engineering Manager at Zopa leads Engineering teams, drives product development, ensures high-quality deliverables, and promotes team growth in a collaborative environment.

The Senior Credit Strategy Analyst at Zopa will optimize credit strategies, analyze performance, develop risk models, and collaborate with cross-functional teams.

Join our Point of Sale squad as a Software Engineer to design, develop, and maintain systems that enhance customer finance experiences at checkout.

Software Engineers at Zopa focus on building scalable microservices and solving financial problems, working collaboratively with various teams.

Lead development of Zopa's Android app in Kotlin, migrating from React Native to native Android. Design and evolve the Android platform, improve performance and reliability, mentor engineers, collaborate with product, design and backend teams, and drive best practices, tooling, and automation to raise mobile engineering standards.

The Senior Analytics Engineer will lead technical direction, develop robust data models, and mentor team members to enhance data practices.

As a Senior Software Engineer, you'll solve financial problems through coding, develop distributed systems, and work collaboratively in a fast-paced environment.

Design and evolve core banking services, ensuring scalability, resilience, and security while influencing technical direction and mentoring team members.

As a Senior Web Content Manager, you will write and optimize web content, collaborate with SEO specialists, analyze data to drive performance, and enhance customer journeys on the Zopa website.

As an Android Engineer, you'll migrate the app from React Native to native Android using Kotlin, enhance app performance, collaborate on best practices, and work cross-functionally to deliver high-quality features.