Jobs at Zopa Bank

Lead and manage a complaints function across banking and lending products, handling escalated/FOS cases, setting quality and control frameworks, using complaints insight to drive cross‑functional change, reporting risk and outcomes to senior leadership, and representing Complaints in senior decision forums.

Lead a seven-person BI team to deliver trusted reporting, maintain dbt models and Tableau dashboards, drive data quality and governance, manage stakeholder prioritisation, and define a strategic BI roadmap including semantic layer and AI-enabled analytics.

As a Product Manager for Membership & Growth, you will own the roadmap for customer data services, coordinate with engineers, and address product teams' data needs. You will balance technical improvements with business value while enhancing data quality for cross-sell initiatives.

Lead performance creative and organic social for paid channels and owned platforms. Produce channel-native assets, build testable creative pipelines and scalable templates, deliver motion and short-form video, iterate from data, oversee agency/freelance output, and contribute to brand, design system, and product launch work while collaborating across marketing, product, and design teams.

Software Engineers at Zopa focus on building scalable microservices and solving financial problems, working collaboratively with various teams.

Lead technical accounting for new products, transactions and contracts; own accounting policy, annual report delivery and auditor engagements; provide expert IFRS guidance, ESG reporting, and implement finance systems. Manage the Technical Accounting team and partner across Finance and external stakeholders.

Lead technical accounting for new products, transactions and initiatives; own accounting policy, judgements and annual report delivery; manage Technical Accounting team and external auditors; advise stakeholders on IFRS application; drive finance systems/process changes and lead ESG/sustainability reporting and horizon scanning.

As an Android Engineer, you'll migrate the app from React Native to native Android using Kotlin, enhance app performance, collaborate on best practices, and work cross-functionally to deliver high-quality features.

The role involves using SQL and Python to develop automated solutions for risk management, improve process monitoring, and collaborate with various teams to enhance data-driven decision-making in banking operations.

Build, maintain and document tested, reusable datasets and data marts using dbt and cloud warehouses. Own daily operations, troubleshoot issues, perform code reviews, validate data, and collaborate with stakeholders to deliver analytics solutions and improve team practices.

Own and improve transaction enrichment pipelines: form hypotheses, analyze performance with SQL/Python, prototype enrichment experiments using AI/LLMs, run structured evaluations, and partner with Product and Engineering to embed long-term improvements.

Join our Point of Sale squad as a Software Engineer to design, develop, and maintain systems that enhance customer finance experiences at checkout.

The Talent Acquisition Lead will manage non-tech hiring across various departments, lead a team of Talent Partners, and use data-driven strategies to improve recruitment processes. They will build relationships with senior leaders, drive automation initiatives, and carry personal req loads when necessary.

As a Senior Marketing Analyst, you will generate insights from data, optimize marketing strategies, conduct testing, and monitor performance metrics. Collaboration with marketing managers to enhance customer engagement and retention is key.

The Transaction Monitoring Agent analyzes financial transactions for suspicious activity, leveraging AI tools, and ensures compliance with financial regulations. Responsibilities include reviewing transactions, preparing reports, and communicating with customers.

The KYC Financial Crime Specialist conducts EDD, assesses customer transactions, manages risk assessments, and leverages AI tools to combat financial crime.

As a Senior Software Engineer, you will write backend code in C# and contribute to scalable cloud-based systems while collaborating with teammates to enhance financial products.

Designing and building scalable backend systems, mentoring junior engineers, collaborating with teams, and ensuring quality and delivery for financial products.

As a Senior IT Services Engineer, you will design, implement, and support solutions across various technologies, driving automation and operational resilience.

Lead development of Zopa's Android app in Kotlin, migrating from React Native to native Android. Design and evolve the Android platform, improve performance and reliability, mentor engineers, collaborate with product, design and backend teams, and drive best practices, tooling, and automation to raise mobile engineering standards.