Teams at Zopa Bank

Lead technical accounting for new products, transactions and initiatives; own accounting policy, judgements and annual report delivery; manage Technical Accounting team and external auditors; advise stakeholders on IFRS application; drive finance systems/process changes and lead ESG/sustainability reporting and horizon scanning.

Lead technical accounting for new products, transactions and contracts; own accounting policy, annual report delivery and auditor engagements; provide expert IFRS guidance, ESG reporting, and implement finance systems. Manage the Technical Accounting team and partner across Finance and external stakeholders.

Lead a complaints team handling complex, escalated and FOS cases across banking and lending products. Own end-to-end complaints process, quality frameworks, regulatory alignment (FCA DISP, Consumer Duty), insight-driven remediation, cross-functional influence, reporting to senior leadership, and embedding learnings to reduce repeat issues.