Teams at Zopa Bank

Leads Zopa’s fraud operations function across account takeover, APP scams, impersonation, and transaction fraud. Owns operational improvements, SLAs, SOPs, workforce planning, quality frameworks, incident handling, performance management, and data-led decision-making. Partners with Fraud Risk, Compliance, Product, and Engineering to strengthen controls and prepare for automation and AI-enabled processes. Requires regulated financial services experience, fraud expertise, operational transformation leadership, and strong coaching and stakeholder management skills.

Leads the B2B marketing function for Zopa for Business, defining strategy, budgets, demand generation, partner marketing, buyer experiences, measurement, and AI-enabled operations. Builds a scalable marketing capability across Retail Finance, Payments, Partnerships, and Auto Finance, connecting marketing activity to qualified demand, pipeline, partner growth, conversion, and revenue. Requires close collaboration with Product, Commercial, Sales, and external agencies while developing the team and maintaining delivery accountability.

Own the Automotive product roadmap, balancing growth, margin, losses, customer outcomes, and partner needs. Work with Sales, Credit Risk, Technology, Operations, dealers, and brokers to improve decisioning, pricing, commercial performance, and operational journeys. Use data to test hypotheses, build business cases, prioritize technology change, and influence senior stakeholders in a regulated lending environment.