Jobs at Zipliens

Own strategic relationships with high-value enterprise law firm accounts. Drive retention, renewals, expansion, account health, executive business reviews, onboarding, training, risk monitoring, reporting, and complex case escalations. Partner cross-functionally with Sales, Marketing, Lien Resolution, Technology, and Finance while providing insights for pricing, segmentation, and retention strategies. Travel 20–30% to customer offices and industry events.

Manage relationships with a portfolio of personal injury law firms from onboarding through ongoing engagement. Conduct customer check-ins, training, and pilot launches; monitor account health and engagement data; resolve and escalate issues; manage CRM workflows; collaborate across Sales, Marketing, Lien Resolution, and Technology teams; and represent the company at events and webinars.

Designs and maintains scalable data pipelines, ETL processes, database schemas, data models, and reporting solutions. The role focuses on SQL optimization, data quality monitoring, storage performance, data integrity, and actionable business insights. It collaborates with analysts, product owners, and engineers, documents data systems, and communicates recommendations to technical and non-technical stakeholders. The position requires onsite work at least three days per week in Franklin, Tennessee.

Leads and scales a 10-person engineering and QA organization, owning performance management, hiring, team development, delivery processes, developer productivity, technical standards, and cross-functional execution. Evaluates technologies and AI coding tools, reviews technical output, guides architecture and quality, manages vendors, and contributes to customer-facing technical discussions while remaining close to engineering work.

Build and lead the Customer Success function for a new SaaS business line while managing early customer relationships. Own onboarding, implementation, data cleanup, training, adoption, customer health, business reviews, renewals, expansion, escalations, and advocacy. Create lifecycle processes, playbooks, KPI reporting, HubSpot workflows, documentation, and a Voice of Customer program. Partner with Product, Sales, Marketing, Operations, Finance, and leadership, while translating AI model outputs for law firm executives and preparing for future Customer Success hiring.

Leads and builds the full sales organization across Account Executives, Partnerships, and Sales Development. Owns forecasting, pipeline health, quotas, territories, sales processes, CRM discipline, playbooks, hiring, coaching, and organizational development. Partners with marketing, customer success, finance, operations, and product to improve revenue execution and post-sale handoffs. This hands-on leadership role reports to the CCO and has autonomy to scale the sales team and structure.

Own Zipliens’ product marketing discipline, including product-market research, voice-of-customer programs, win-loss analysis, pricing and packaging, strategic partnerships, and go-to-market launches. Develop positioning, messaging, enablement materials, release planning, and post-launch improvements while partnering cross-functionally with Product, Sales, Customer Success, Operations, Finance, and executive leadership.

Serve as the sole in-house corporate attorney building templates, processes, and playbooks. Own commercial contracts, recurring financing work, employment and HR legal matters, corporate governance, basic IP/trademark protection, and manage outside counsel. Partner closely with CFO and HR leadership; provide practical, business-focused legal advice and fast turnarounds.

Manage and maintain relationships with Medicare, Medicaid, managed care, and other lien agencies. Oversee protocol adherence, track resolution milestones, integrate agency data into systems, coordinate cross-functional teams, assist client reporting, and support portal buildouts. Ensure escalation of delays and serve as primary agency contact.