Teams at Zipliens

Coordinates lien resolution files from intake through settlement by requesting liens, following up with agencies and payers, tracking documents and deadlines, reviewing claims and medical records for inconsistencies, preparing draft correspondence, and supporting strategists and customers. The role also documents file activity, helps refine workflows, tests new tools, and suggests process improvements while managing multiple priorities and regulatory requirements.

Own medical lien files from intake through resolution, developing negotiation strategies, analyzing records and plan language, negotiating reductions, and advising customers and attorneys. Resolve complex Medicare, Medicaid, ERISA, provider, VA, and TRICARE liens. Collaborate with customer success, agency management, medical review, product, and development teams to improve workflows, tools, playbooks, and productivity standards while maintaining regulatory compliance and file accuracy.

Lead and scale the Customer Success organization across onboarding, adoption, retention, expansion, and customer engagement. Manage director-level leaders, define organizational capacity and operating models, own retention and expansion forecasting, build health scoring and Voice of Customer programs, and oversee HubSpot lifecycle reporting. Partner cross-functionally with Product, Sales, Finance, Marketing, and Operations while extending Customer Success infrastructure across new business lines.