Jobs at Zip

The Tech Lead Manager will oversee the Core Infrastructure team, manage engineers, contribute to technical projects, and drive modernization and observability initiatives.

As a Senior Customer Success Manager, you will manage enterprise customers, drive procurement success, and improve customer engagement by providing guidance and education on Zip's platform.

Lead strategy and execution to expand Zip into new markets and product verticals. Identify and validate high-impact use cases, run rapid experiments and customer research, and launch scalable enterprise-ready offerings. Align GTM, enablement, and sales, and maintain strong customer relationships to drive product-market fit and growth.

Serve as Zip's Procure-to-Pay (P2P) subject-matter expert supporting sales cycles, solution design, product-roadmap alignment, enablement, marketing content, and customer escalations to drive enterprise wins and upsells.

Manage billing and collections by reviewing sales contracts, creating and validating invoices in NetSuite, resolving client billing disputes, conducting collections outreach using Tesorio or similar tools, and analyzing aging reports to escalate high-risk accounts. Collaborate cross-functionally with Deal Desk, Sales, Revenue, and Customer Success while driving process improvements and ensuring accurate data entry for proper revenue recognition.

Manage customer relationships, drive customer success and adoption of Zip's platform, and collaborate with teams to improve processes. Act as a trusted advisor to clients, focusing on transforming B2B purchasing management.

The Senior Customer Success Manager will manage a portfolio of clients, drive customer success on the Zip platform, and act as a trusted advisor to enhance procurement efficiency.

Lead and grow a quota-carrying Account Management team focused on retention and expansion for high-volume customers. Hire, coach, forecast, diagnose pipeline gaps, drive multi-threaded expansion, participate in customer conversations, design processes and KPIs, and partner cross-functionally to scale GTM motions.

Lead and scale a quota-carrying Account Management team for high-volume commercial accounts. Hire, mentor, forecast, diagnose pipeline gaps, drive multi-threaded expansion, participate in customer conversations, design KPIs/incentives, and partner cross-functionally to improve retention and expansion.

Lead global workplace operations by building scalable systems, vendor strategy, budgets, and playbooks. Manage distributed onsite teams, oversee facilities maintenance, security, and incident response, and continuously improve operational metrics to deliver a consistent employee experience across locations.

Lead product strategy and execution for Zip's AI Agent platform area. Partner with engineering, design, and AI research to build agent/chat capabilities, own quality (evals, guardrails, feedback), work with customers, and enable other teams to build on the platform.

Own Zip's account universe, territory carving methodology, and enrichment strategy. Manage data quality across Salesforce, run annual data refreshes with vendors, build GTM analytics, automate workflows with AI, and partner with sales and Business Systems to execute territory and routing changes.

As a Software Engineer, Frontend, you will design and build reliable and scalable user-facing applications, collaborating with cross-functional teams and writing maintainable code.

As a Commercial Account Executive at Zip, you will leverage your sales expertise to manage BDR leads, develop customer relationships, and become a product expert, while helping shape the sales process in a fast-paced startup environment.

The Senior/Principal Product Manager will lead new product initiatives at Zip, expanding into new markets and ensuring alignment with user needs and company strategy.

Lead product design for core teams, focusing on user experience in request management, workflows, dashboards, sourcing, and payments. Collaborate with cross-functional teams and iterate on designs based on user feedback.

Lead onboarding and implementation of procurement tools for new customers, manage requirements, and ensure customer satisfaction through training and configurations.

The Solution Engineer will serve as the technical pre-sales contact, demonstrating value to prospects, driving sales collaboration, and ensuring customer success with the Zip solution suite.

As a Senior Product Manager, you'll lead the Payment Controls team to enhance payment systems, mitigate fraud, and streamline vendor payments while collaborating closely with engineering and design teams.

Founding Data Scientist for Procure-to-Pay working cross-functionally to build models, metrics, simple data pipelines, dashboards, and reports. Analyze complex datasets, produce actionable insights through data storytelling, and partner with leadership to turn business problems into data-driven solutions that impact operations and growth.